Billing Dispute Unresolved for over 60 days

Upon receipt of my February 2015 statement I noticed that there were data charges related to a previous dispute that was resolved on the 23rd of January 2015.<br> <br> Unused data charges were reversed on this date against my January 2015 statement, but all unused data amounts that had fallen into the February invoicing month were shown to have not been.<br> <br> I queried this immediately upon noticing with the Cell C customer service call center and to date this issue has not been resolved and/or escalated appropriately. <br> <br> I am highly annoyed, as this is the second time that I have had to escalate my issue to a public complaint due to multiple query cases being closed yet unresolved by Cell C, with no communication being made with myself in this respect.<br> <br> I would like for this to be resolved immediately as I would not like to pay another month's invoice, with this amount of over R500 in dispute unresolved on my account.<br> <br> <br> <br>