BJ
Bronwen J
1 reviews | Active since Dec 2014
25 Mar 2020, 10:30
Billing Dispute
lodged a complaint 26/2/2020 30 days later and daily calls to Cell C - no response. Betty Mangoedi is apparently handling the matter *** - this is what I have been told EVERY.SINGLE.DAY - Betty is handling nothing! Every day I call and explain to yet another agent the issue. They say they are "ESCALATING" the matter and I will get a call today....apparently at Cell C, no one has the ability to use a phone or email, because I have had ZERO communication. I have now cancelled by debit order with my bank and will be handing the handset back - useless provider with absolutely ******-all client service. Hello Vodacom!
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Replies (2)
Cell C's replyOfficial
25 Mar 2020, 10:53Good day Bronwen
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will will be in touch.
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will will be in touch.
^MP
Cell C's reply25 Mar 2020, 10:53
Official
Good day Bronwen
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will will be in touch.
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Our team will will be in touch.
^MP
BJ
Bronwen J's updateReviewer Update
25 Mar 2020, 12:08That is what they have been telling me for the past 30 days - Every day a promise of contact and resolution - every day Cell C fails to do anything. Every day I call and try get assistance and a resolution - average call time 30 minutes EVERY SINGLE DAY. Incompetence ineptitude and complete lack of work ethic across the board. You say and do the absolute minimum to make the call end and then fail to anything further. Your response hereto is neither helpful nor insightful and lacks any type of resolution or culpability. You needn't have bothered responding as I get told the same thing up to 4 times daily by call centre staff.
BJ
Bronwen J's update25 Mar 2020, 12:08
Reviewer Update
That is what they have been telling me for the past 30 days - Every day a promise of contact and resolution - every day Cell C fails to do anything. Every day I call and try get assistance and a resolution - average call time 30 minutes EVERY SINGLE DAY. Incompetence ineptitude and complete lack of work ethic across the board. You say and do the absolute minimum to make the call end and then fail to anything further. Your response hereto is neither helpful nor insightful and lacks any type of resolution or culpability. You needn't have bothered responding as I get told the same thing up to 4 times daily by call centre staff.