BILLING DISPUTE

I am writing this email to basically indicate that I had a call coming from your offices indicating that I have an outstanding debt and needs to be settled even though I have paid the settlement amount, a settlement amount which I was given by a consultant over the phone when I called to ask how much I will need to pay in order to cancel both lines, I specifically asked for ALL AMOUNTS OVER AND ABOVE that I will be liable for, for cancelling before both contracts reach an expiry date. Please note the following as explained below. I had 3 lines on a contractual basis with you and after a period of time I then decided to end the other 2 lines contracts before the contractual period of expiry. Which those lines I requested are ********** and ********** . I made a call to the Call Center a week before I made payment and I was given those amounts, I called AGAIN on the 23rd of November 2018, id presume as I made those payments on the 24th November 2018 (SEE ATTACHED PROOF OF PAYMENTS), I made a call to confirm the outstanding amount that needed to be paid out in order to clear ALL the contractual amounts I was supposed to pay as per my contracts with you since I was terminating the contracts before the expiry dates, I made that very clear with the consultant, and unfortunately I did not take down her name, it was a lady I spoke to. I remember I confirmed with her about 3 times if those are the ONLY amounts I will be liable for over and above. She assured me that is how much I will need to pay in order to get them cancelled. I was however told that the outstanding amounts as I requested and needed to be settled so as to be able to cancel the contracts were R907.52 and R707.63. Therefore I made arrangement to pay these amounts as I had been advised when I made my enquiry. Between the 24th, 25th or 26th November 2018 I made a call to confirm receipt of payment and was informed that payment was received and cancellation of the contracts will be processed immediately. A few days later, I also received an sms confirming cancellation from contract to pre-paid. This therefore gave me the indication that I had settled my outstanding amounts and I will not be held contractually liable for any outstanding amounts. However I have been receiving calls informing me that there is an outstanding amount that needs to be settled which I am not aware of and was never advised about that as per my enquiry previously and November, I NEVER GOT ANY MINUTES OR DATA , but I was surprised to see that I was invoiced in December and tried to debit my account. The last call I received from your offices was on the 28th December 2018. I eventually came to a decision of lodging a complaint with your office as I dispute the amount that is being debited and I am told I still owe after initially being told my contract has been cancelled and is paid up. My first case was logged with Noluthando and was given reference ********** ********** and the call recording reference number was ********** ********** , as I requested for the call. TILL TODAY, I AM STILL WAITING FOR THAT CALL RECORDING I cannot be held liable for any outstanding amounts as I was informed by one of YOUR employees the amount I needed to pay and was clearly advised and informed those amounts paid. Kindly assist in settling this dispute as I cannot be held liable after being informed and assured that the payments were received and the contract was cancelled.