Billing complaints without ANY feedback for weeks

After numerous issues with my account, CellC finally put me on the correct plan from 1 Oct 2015. End of October, no account, only a small amount subtracted from my bank account (Just over R30).<br> <br> End of November, CellC wants to double charge me for the two months?<br> <br> I have not received a contract for this account from May 2015.<br> Up to today, I have not ONCE received what was agreed on per telephonic conversation with CellC.<br> For the first 5 months I received the wrong data bundle.<br> Now I finally get the Giga20, but not for the amount that was agreed on (R199 pm)<br> <br> I need the voice recordings of previous complaints done with CellC.<br> I need my account fixed - Giga 20 for R199 per month. No extra costs all of a sudden. No hidden costs.