BIlling Calamity

In February this year I went into the CellC store to carry out an upgrade to my account. The contract received was dated 3 February 2020 and the option noted on the contract was for the Pinnacle 2G TopUp @R319 per month VAT included.

I have now received my bill and they are charging me R399.00 per month VAT included and this incorrect rate has been billed pro-rate for February and for the month of March.

I contact the call centre *** and spoke to Sandile who advised that the matter would be escalated as he was unable to assist. I was told that I would receive feedback within 48 business hours - I am not happy about this.

CellC have had since February 2nd to load the correction information against my account and now, more than one month after the fact they opt to bill me an amount which is not what the signed contract refers to.

This matter needs to be resolved before the debit order is taken at the end of March as I will be forced to return the debit order as Unauthorised to Debit.

Please resolve.