BILLING *****??

Oh my goodness, WHAT AN ABSOLUTE *********** BILLING DEPT!!!!!! MY ACCOUNT GETS PAID EVERY MONTH BEFORE THE MIDDLE OF THE MONTH. The acknowledge receipt of the money, but come the end of the month, THE STATEMENT IS DT AGAIN AND IT SHOWS I'M IN ARREARS!!!!! Every month it is a huge fight to rectify it. EVERY TIME I PAY, I FORWARD THE PROOF OF PAYMENT TO THEIR E-MAIL ADD. *** AND THEN THEY ACKNOWLEDGE AND CT MY ACCOUNT, BUT WHEN THE NEW STATEMENT COMES THE NEXT MONTH, THAT AMOUNT IS DT AGAIN AND IT SHOWS I AM IN ARREARS!!!!!!!🤬🤬🤬🤬🤬🤬 WHAT THE HECK IS GOING ON??? TO ME IT LOOKS LIKE *****!!!!!