DW
Dewald W

1 reviews | Active since Nov 2014

21 Oct 2016, 12:40

Billing

<p>I am disgusted by your company to say the least. I have been a client for more than 10 years, always been on the same pachage. I upgraded my handset in March. Last month i got a huge bill, i did not think much of it, just paid it. This month again. I contacted your customer service department and they tell me im on a epic 200 thing. I was always post paid, ever since my contract, now you have changed me. I spke to your agents online who is refusing to give me the details of your exec office. I need to be back on my old pagkage TODAY. You are costing me money</p>

0
Replies (4)
Cell C
Cell C's reply21 Oct 2016, 13:00
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply24 Oct 2016, 08:38
Official

As per communication, Moses will revert with feedback.

Regards

Cell C | PN

DW
Dewald W's update24 Oct 2016, 16:55
Reviewer Update

received a phone call yesterday that someone will revert today, 24/10 with feedback. NO FEEDBACK recevied. Please contact me urgerntly

Cell C
Cell C's reply28 Oct 2016, 16:15
Official

Moses confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN