BILLING

On Wed, Feb 10, 2016 at 2:17 PM, <br> Good day<br> <br> I'm tired of calling Cell C to follow up on my queries (THREE).<br> <br> Nobody seems to be able to explain the billing on my account ( ***) for a Sim card that was not active.<br> <br> Secondly why was my account not debited correctly in December as listed below and agreed to when contracts were taken out.<br> <br> 2 x sim activation ZAR195 = ZAR390<br> 1 x phone bill for CURRENT NUMBER = ZAR274<br> 2 x Pro rata rates of (zar31.24 zar31.24) = ZAR62.48<br> Total December debit: ZAR726.48<br> <br> Instead I get a ZAR1186.26 phone bill in Jan.<br> <br> I await an explanation as your call centre consultants just ignore this query or cut my calls.<br> <br> Before calling me, investigate this issue properly.<br> <br> I'm tired of explaining what my email says.<br> Your consultants call at the most INCONVENIENT times.<br> <br> Secondly, when you guys don't have an answer then the famous line is used: <br> \I'm sorry I cant hear you, your line is breaking up\"<br> <br> STILL NO FEEDBACK!!!! RECEIVED SMS WITH REF NUMBER: ***, CALL THE CALL CENTRE AND NOBODY KNOWS WHAT THE SMS IS ABOUT AS THERE IS NOTHING ON THE SYSTEM?? <br> <br> "