NG
Nuraan G
1 reviews | Active since Oct 2018
29 Oct 2018, 09:17
Billing
SUBMIT A COMPLAINT
Mobile/Cellular Service Providers Cell C Customer Service Billing Cell C / Billing 1 Capetown, South Africa Add a Comment Contact information: Cellc.co.za It has now been 4months of numerous visits to stores, contact with call centers and headoffice regarding my billing.
Since cell c has taken over all of glo cell clients it has been a nightmare, for the two years that I was a glo cell client I had no issues with my top up contract, and since it has moved to cell c, my line has conveniently become an open line and my installment almost tripled with out my acknowledgement.
My account has been debited every 2 weeks with a different reference costing me R40 each time to go and have transactions reversed.
I am ready to take this matter further as I have recieved no satisfaction in the last 4months from not a store level, call centre or headoffice level.
Cell c is owing us money and debits have been taking place with out our consent on numerous different dates, and is ofcourse affecting our credit ratings.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
29 Oct 2018, 11:13Good morning Nuraan
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Oct 2018, 11:13
Official
Good morning Nuraan
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
NG
Nuraan G's updateReviewer Update
08 Nov 2018, 06:43So i still await a call, maybe my next stepbwould have to be cpa or legal acction.
NG
Nuraan G's update08 Nov 2018, 06:43
Reviewer Update
So i still await a call, maybe my next stepbwould have to be cpa or legal acction.
NG
Nuraan G's updateReviewer Update
05 Dec 2018, 10:45Still no feedback,
NG
Nuraan G's update05 Dec 2018, 10:45
Reviewer Update
Still no feedback,