Billing

Good day,<br> <br> I logged a complaint with Cellc in January querying my billing for Nov, dec and January for R 279, a consultant called me on the 03rd of feb advising me my contract ended month end October hence I was billed like that on those months because it was not renewed. he transferred me to another consultant that assisted me in renewing my contract before he could do that, the gentleman advised me that I will not be paying anything for February as the courtesy call to renew my contract was not done in October as a results I ended up paying so much. I renewed my contract on that for 2Gig data for R99 a month. on that call I advised the consultant that I do not want anything additional on my contract when my 2gig is finished I expect cellc to switch off my service. the lady assured me that it will be. according to the person I spoke to the contract commenced on that day. to my suprice I receive an sms today telling my that R247.93 was debited from my account by Cellc. when I called this morning I was given a run around. <br> <br> I need an urgent response from cellc about this.