1 reviews | Active since Mar 2014
Billed wrong amount
I have 2 contract with cells for the following mobile numbers and how much I'm being billed monthly. <br> Mobile *** contract paying R429.00 monthly <br> Mobile *** contact paying R199.00 monthly<br> Last month I deposited R429.00 and for some reason I was phoned numerous times but consultant who do not know the system and rude, Cell C must invest in taking their consultant to a customer service and telephone etiquette training. I explained to them that I paid and send the proof of payment. No one bothered to look for the proof and come back to me and advised that the payment has been received. But I received a text from Cell C informing me that the payment has been received but I still received this calls that I did not pay.<br> To my surprise last night they debited R868 and R203 for what I do not know. and what is irritating about phoning them I always get to talk to the consultant who are *********** and when I ask for the team leader or supervisor I get a message that he/she will phone me back and they never do.<br> I had a contract with MTN for 4 years I never experienced this level of incompetence money don't grow on trees, so I want my money back and if they continue lik
We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication soon and be assured this will be sorted.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. This matter will investigated with our billing department and feedback will be provided. Do expect communication soon and be assured this will be sorted.
Regards
Cell C | PN
Best regards,
