SM
Steve M

1 reviews | Active since Oct 2015

18 Apr 2016, 09:24

Billed more than agreed on Contract

On 11 February, 2016 I phoned Cell c to cancel Getmore subscription and I was told it will be canceled. I was billed for both contract & this getmore at the end of Feb and I phoned cellc and they said the bill was for cancellation notice. I was again billed for both phone contract and getmore for the end of March, and on top of that R35 joining fee for getmore while I requested them to cancel it. I have phoned them many times & went to the cellc branches many times, & they tell me there is nothing they can do, I must continue paying for both since getmore people have to cancel the subscription on their side and cellc has nothing to do with getmore. I ask cellc to bill me separate from getmore charges, but they refused. I tried to ask to speak with supervisor and billing department, but no one is helping me. Again, they billed me for getmore for this month. I visited cellc branch last week & told me getmore was never canceled. Now my phone number is suspended because of getmore fees. <br> <br> Could you please help me resolve this matter. I never used their getmore service and I don't want to pay for it and want to be billed correctly for my contract phone. Your help is appreciated. Thanks

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Replies (1)
Cell C
Cell C's reply18 Apr 2016, 09:29
Official
Hello stmboweni,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN