Billed Missed Debit Order Fee even after I paid my account via EFT

I’ve always believed in supporting brands that truly value their customers — but my experience with Cell C has been extremely disappointing.

After paying my account via EFT, I was still charged a debit order fee, even though I was informed that no debit would be processed if an EFT payment was made and allocated on time. This issue arose because my previous bank account was closed. When I phoned to provide my new banking details for the debit order, I was told they could not accept my new account details for three months.

As a result, a debit order could not have been possible, and I was advised to make EFT payments instead. I was also told that my payment method could not be changed from debit order to cash.

Instead of assisting me or resolving the issue, Cell C has focused on sabotaching me from the beginning and in the end of the day, proving me wrong — making the process unnecessarily difficult and frustrating.

It’s not about the money; it’s about the principle. If this is how loyal customers are treated, I do not feel protected or valued staying with Cell C, especially as I approach my upgrade. Customers deserve to be heard and respected, not dismissed.