Hellopeter
Share Your Experience
LB
Lerato B

1 reviews | Active since Jul 2018

13 Jul 2018, 11:25

Billed Incorrectly and sent to debt collectors

Hi FREAKING CELL C

My Fibre account was moved from Greencom to Cell in January this year when Cell C took over the Greencom fibre accounts. Ever since then I was billed incorrectly. There has been a lot of back and forth on this account for 6 months with more the 5 changes to my account and I still have a problem. This morning I just received an email from debt collector because my account is in arrears. I cannot get hold of anyone in accounts to FREAKING solve this issue!!!!!

CELL C IF YOU ARE READYING THIS, WHO ON EARTH CAN SORT THIS THIS OUT?

0
Replies (4)
Cell C
Cell C's reply13 Jul 2018, 11:30
Official

Good morning Lerato

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

LB
Lerato B's update13 Jul 2018, 11:35
Reviewer Update
I have been receiving this same exact response for 6 months!!!!!!! I don't want to talk to a call centre agent! I want to talk to somebody who has enough powers to sort this out!!!!!! Your freaking accounts department is non existent!!!!!!
Cell C
Cell C's reply13 Jul 2018, 11:41
Official

It is the first time we receive a review from you and we will ensure that we sort this matter.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 14:59
Official

Palesa confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.

Regards
Cell C | PN