ST
Sylvia T
1 reviews | Active since Apr 2014
10 Jun 2015, 00:25
Billed for wrong contract
on the 20th May 2015 i sent my complain about cell c having put me on a wrong contract plan. on the 21st Mayy 2015 Moses Mo***eng from cell c called me, we listened to the tape and it was clear that i requested a top up plan not open line. he then promised that they would refund me R1201.40 since this was their fault. A mail coming from Mxolisi to Moses confirming the credit note for the amount above was forwarded to me as proof that something was happening. since then i have been following up with Moses to no avail to a point where he now ignores my emails.<br> <br> can you please help me get this issue resolved.
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Cell C's replyOfficial
10 Jun 2015, 07:26Hello thapy1,
A credit note and a refund are not the same, a credit note is allocated into your Cell C account and a refund is allocated into your personal bank account.
As you have stated above the billing consultant confirmed that a credit note has been prepared and I checked on our side and confirmed that it was a credit note and not a refund. However, I will get Moses to contact you.
Regards
Cell C | PN
A credit note and a refund are not the same, a credit note is allocated into your Cell C account and a refund is allocated into your personal bank account.
As you have stated above the billing consultant confirmed that a credit note has been prepared and I checked on our side and confirmed that it was a credit note and not a refund. However, I will get Moses to contact you.
Regards
Cell C | PN
Best regards,
Cell C's reply10 Jun 2015, 07:26
Official
Hello thapy1,
A credit note and a refund are not the same, a credit note is allocated into your Cell C account and a refund is allocated into your personal bank account.
As you have stated above the billing consultant confirmed that a credit note has been prepared and I checked on our side and confirmed that it was a credit note and not a refund. However, I will get Moses to contact you.
Regards
Cell C | PN
A credit note and a refund are not the same, a credit note is allocated into your Cell C account and a refund is allocated into your personal bank account.
As you have stated above the billing consultant confirmed that a credit note has been prepared and I checked on our side and confirmed that it was a credit note and not a refund. However, I will get Moses to contact you.
Regards
Cell C | PN
Best regards,