DO
Diana O
1 reviews | Active since Feb 2019
15 Feb 2021, 12:46
Billed for WhatsApp bundle without my consent.
I noticed that Cell C is billing me for a "reoccurring WhatsApp" bundle. I took this up with their customer service on numerous occasions, however, receive the same results: "the consultant will escalate the matter". I have been billed since last year April and unable to get Cell C to stop billing me and refund the monies taken from my account that I did not consent to.
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Replies (2)
Cell C's replyOfficial
15 Feb 2021, 13:18Good day Ms. Oosthuizen
Thank you for writing to us.
We have received your review regarding a recurring WhatsApp bundle.
Kindly note that our team will investigate and contact you to assist with your query.
^NZ
Thank you for writing to us.
We have received your review regarding a recurring WhatsApp bundle.
Kindly note that our team will investigate and contact you to assist with your query.
^NZ
Cell C's reply15 Feb 2021, 13:18
Official
Good day Ms. Oosthuizen
Thank you for writing to us.
We have received your review regarding a recurring WhatsApp bundle.
Kindly note that our team will investigate and contact you to assist with your query.
^NZ
Thank you for writing to us.
We have received your review regarding a recurring WhatsApp bundle.
Kindly note that our team will investigate and contact you to assist with your query.
^NZ
DO
Diana O's updateReviewer Update
21 Feb 2021, 05:52NO ONE HAS BEEN IN CONTACT WITH ME, WHICH SHOULD NOT COME AS A SURPRISE WITH THEIR BAD SERVICE DELIVERY. CELL C HAS NO INTENTION TO REMOVE THE COVER AND REFUND ME ALL THE PREMIUM THEY TOOK WITHOUT MY CONSENT.
DO
Diana O's update21 Feb 2021, 05:52
Reviewer Update
NO ONE HAS BEEN IN CONTACT WITH ME, WHICH SHOULD NOT COME AS A SURPRISE WITH THEIR BAD SERVICE DELIVERY. CELL C HAS NO INTENTION TO REMOVE THE COVER AND REFUND ME ALL THE PREMIUM THEY TOOK WITHOUT MY CONSENT.