MH
Mark H

1 reviews | Active since Jul 2016

11 Jun 2019, 12:15

Billed for services not received

Cell C billing is wrong

In May I requested that my contract be ended. They told me that it would be a month's notice which is fine. On 3 June, I got an SMS message saying that my contract has been cancelled successfully.

On 9 June, I got a message saying that my account balance is R255 and I will be debited for that at the end of June. The problem is that for that R255 I am meant to get 200 minutes, 200 SMSes and 200MB of data which I have not received for June.

Either I should not be getting billed for June, or I should be getting 200 minutes, 200 SMSes and 200MB of data given to me.

If not then it is either ***** or theft.

0
Replies (1)
Cell C
Cell C's reply11 Jun 2019, 14:39
Official
Good afternoon Mark

One of our consultants will be in touch to provide clarity on this matter.  Do expect a call.

Regards
DA

Best regards,