MH
Mark H
1 reviews | Active since Jul 2016
11 Jun 2019, 12:15
Billed for services not received
Cell C billing is wrong
In May I requested that my contract be ended. They told me that it would be a month's notice which is fine. On 3 June, I got an SMS message saying that my contract has been cancelled successfully.
On 9 June, I got a message saying that my account balance is R255 and I will be debited for that at the end of June. The problem is that for that R255 I am meant to get 200 minutes, 200 SMSes and 200MB of data which I have not received for June.
Either I should not be getting billed for June, or I should be getting 200 minutes, 200 SMSes and 200MB of data given to me.
If not then it is either ***** or theft.
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Replies (1)Cell C's replyOfficial
11 Jun 2019, 14:39Good afternoon Mark
One of our consultants will be in touch to provide clarity on this matter. Do expect a call.
Regards
DA
One of our consultants will be in touch to provide clarity on this matter. Do expect a call.
Regards
DA
Best regards,
Cell C's reply11 Jun 2019, 14:39
Official
Good afternoon Mark
One of our consultants will be in touch to provide clarity on this matter. Do expect a call.
Regards
DA
One of our consultants will be in touch to provide clarity on this matter. Do expect a call.
Regards
DA
Best regards,
