Billed for Service I don't have
In December 2015, I notified Cell C that I did not want the ****le that was supp****. It was within the 7 day clause. RAM Couriers eventually collected the ****le from me on 17 February 2016. My bank account has been debited 3 times for a service I don't have! The only feedback I get is that they will sort this out. Well it has not been sorted out as I have now received a bill for April too! The number in question is *** which I got off the bill. I have 2 reference numbers: *** and OBS174427. PAY BACK THE MONEY!!!!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
19 Apr 2016, 10:50Hello LesleyO,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply19 Apr 2016, 10:50
Official
Hello LesleyO,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
's updateReviewer Update
09 May 2016, 14:23Thank you, this was sorted out the very next day! Very impressed!
's update09 May 2016, 14:23
Reviewer Update
Thank you, this was sorted out the very next day! Very impressed!