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Eugene D
1 reviews | Active since Apr 2015
09 Apr 2015, 13:26
Billed for roaming while inactive
After numerous calls to the call centre and everytime getiing a promise that someone will come back to me, I have to date not received a proper answer. On 24 Feb 2015 I logged a billing dispute with the call centre. By the call centre agents confirmation no roaming(incl. Data roaming) was active on my account, yet cell c billed me over R3000 for data roaming.
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Cell C's replyOfficial
09 Apr 2015, 14:24Hello Eugene.vandyk,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Apr 2015, 14:24
Official
Hello Eugene.vandyk,
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you soon and assist with this matter.
Regards
Cell C | PN
Best regards,