RC
Royston C

1 reviews | Active since May 2011

22 Aug 2016, 15:27

billed for paper bills and data and incorrect dd setup

<p>well i have a headache with this company ... i have asked two months ago to change my direct debit to correct bank from one account to another and what does cell c do they do not ammend my account and i get slapped with a R70 reversed payment fee and get charged with my bank.I asked them to chaged to paper bills but on the same day as asked them to change it backto e-mail as there calls are recoorded they need to listen to there calls when i changed to paper bills and then to email now i am still charged R5.15 for paper bills which i dont get anymore but still are chagred and to top it off no bills eish..... I called in this month to request to remove the add on data charged and now i was told because your account is suspended due to and error that cell c made for not debiting the correct bank account they say i cant remove the add on of data off my account which means i am charged again this is the second complaint i have lodge againt cell c why are the so poor in delivering a simple service...,. haaiboh</p>

0
Replies (4)
Cell C
Cell C's reply23 Aug 2016, 05:07
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply23 Aug 2016, 08:40
Official

Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

RC
Royston C's update23 Aug 2016, 08:54
Reviewer Update

I have tried calling skumbuzo back on the custoemr serivces helpline still could not get through could you please call me at 13:00 please

Cell C
Cell C's reply23 Aug 2016, 14:01
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN