BILLED FOR CANCELLED CONTRACT

Good day,

I notified Cell C on 27 November 2017 of my intention to cancel my contract which came to an end at the end of November 2017. I was told by the call centre agent that my last billing date would be 31 December 2017. I was accordingly debited on 31 December 2018.

On 10 January 2018 my son called one of my listed contacts and the call was answered. I found this to be strange as I knew that I cancelled the contract and would have not received the monthly top up charge hence that call should have not gone through. I called Cell C again and it was noted that my contract had not been cancelled as previously advised and that I had been recharged the top up amount of R 100,00. I queried the billing and told the agent that I should not be held accountable for January's billing due to their incompetence. The lady advised that the Billings Department will revert to me regarding further charges. On the same day I received an sms confirming that my line had been cancelled with immediate effect. However, to date, I have not received any telephone call from Cell C Billings Department.

On 29 January 2018 my account was debited by Cell C for the amount of R 197,52.

I would like Cell C to reimburse me this amount as it was wrong of them to debit me as I had already given my notice to cancel the contract.

Thank you.

I look forward to receiving a positive response.

kind regards.