JB
Jason B

1 reviews | Active since Nov 2013

16 Apr 2016, 05:16

Billed for a package without consent

I was called by Cell C direct. The lady on the line offered me a ZTE Blade V6 device with 3gigs anytime data for R249 per month. It sounded too good to be true getting a device and 3gigs data at that price. I kept asking if she is sure and correct about this offer and she insisted it is and is only available from Cell C direct. I weren't even aware of this mobile brand and the data offer is what caught my interest so i agreed to take up the contract. The lady did a follow up call on the delivery day and i enquired again if it's anytime data and she insisted it is but i only noticed on my second debit order to cell c that i was being over charged R323 per month and when i checked my statement i was allocated 1gig daytime data. Now I'm tied to a package i never agree upon. I have made numerous attempts to get this rectified and all attempts failed. I even went to the Durban office. Duane and Buhle reviewed the recordings for themselves which verified my story. I was told head office will be in contact to rectify this. Then Natasha contacted me and tried to sell me a different data offer instead of resolving the problem. I'll have to get CPA involved soon to be taken seriously.

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Replies (1)
Cell C
Cell C's reply16 Apr 2016, 07:39
Official
Hello Jason DBN,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day and be assured this will be sorted amicably.

Regards
Cell C | PN