Billed for a cancelled Contract

<p>On the 19 May 2016, i called cell C, hoping to upgrade my month - to - month contract. I changed my voice line to a data line. I was promised that the new simcard will be delivered to me in two days. I should not go to the nearest store to get a sim swap. 4 days letter there was no delivery. I called Cell C on 23 May 2016 (4 days later) to find out when will my simcard be delivered. Firstly, they had no clue of what was supposed to be delivered, and when they finally decided to listen to me. They found that it was not ordered. I decided to cancel my on that day, as i felt that they do not value me as a customer. This was done within 7 days of taking the contract. on the 15 June 2016, Cell C decides to debit my account with R191.38. When i called them on the 16 June, the call center agent was arrongant( ireturned the favour) and he was absolutely useless. on the 17 June, while still trying to get someone to process my refund. No one was able to assist me, instead I spent almost 2 hours on the phone being given the run around. I was given a ref number and promised that I will receive a call from Cell C to tell me what investigations have been done within two days. Well, I'm still waiting for the call. this is the ref: # ********** 235. I hope i will get assistance today, if not, I'm going to reverse the transaction with my bank on thursday. </p>