Billed and payments deducted for 2 pockets routers I returned to CellC in October 2022

Case number *** / another new case number created today - *** - Open since October 2022 - I took out a contract for 2 x pocket routers which were not compatible with my needs ( misled by the sales) agent. I called Cellc in October 2022, they arranged for the Courier to collect the devices ( 2 days after I received them) At the end of the month, a payment was deducted, I called Cellc, and after many calls and emails, they confirmed the package was received. However, the deductions did not stop, every month since I would phone, email, and visit the Cellc store in N1 City, they would call and promises were made promises made my many agents, that the account would be fixed. It is now November 2023, and my credit and refund are still not processed. Eventually, in September the contract was cancelled however no credit was refunded. I was asked to email my bank statements from October 2022 to August 2023 – which was done thrice. On 2 November I eventually could speak to a manager after threatening to log a complaint on Hello Peter. The manager listened to my complaint and asked me to resend all the statements, I emailed it plus all the emails I sent to other consultants who promised to assist me. Since the 2nd of November, I emailed Itumeleng Tembo twice, and still no response/action. I am due for an upgrade on my cell phone, at least twice a week I get a call from CellC writ the upgrade I tell them I want my query resolved before I think of upgrading – they will get someone from finance to call me and Zero calls. When I email ***, nothing happens after I receive their auto-response email. Basically, 11 months of calls, walks, emails, and trying to stop the debit order with my bank. Prior to the about tickets, many tickets were closed yet the query is still unresolved. Regards Marilyn Haupt