NN
Nicolette N
1 reviews | Active since Mar 2024
22 Mar 2024, 11:35
Bill incorrect statement
Kindly note that 8 received by Bill on the 4th of March 2024, Cell c Billed me incorrectly.
On the 30th of January I did my upgrade which according to my knowledge and the agent Rowen confirmed the upgrade will only come into effect as of the 18 of April 2024.
I received an incorrect bill which includes the upgrade which cannot be right I cannot pay for two contract on the same number ***.
I did call in and complained case number - ***
I will not pay for something which is not my fault. I have called numerous time,please your call logs as all calls are recorded.
I received a call back on the 11 of March 2024 that's cell c are investigating the matter further spoke to an individual called Josephine , 4 days has passed with no response.
I sent an email and called numerous time and still no one can correct the error done by cell c Agent, I even got Transfered to up grade department which did advise the will contact me, this is absolutely terrible customer service and *****ing from customers
I need this to be correct and I will contact the ombudsman It has been too many weeks for query to be pending.
Regarda
Helpful (0)
Replies (16)0
Replies (16)
Cell C's replyOfficial
22 Mar 2024, 12:17Dear Nicolette,
Thank you for reaching out to Cell C.
We understand that you have faced some challenges with our service, specifically with the early upgrade and billing. Please accept our sincerest apologies for any inconvenience caused. We assure you that we take your concerns seriously and have escalated your query for investigation. Our team is committed to assisting you with the billing on your account and ensuring that your experience with us is a positive one.
Best regards,
Cell C | NZ
Thank you for reaching out to Cell C.
We understand that you have faced some challenges with our service, specifically with the early upgrade and billing. Please accept our sincerest apologies for any inconvenience caused. We assure you that we take your concerns seriously and have escalated your query for investigation. Our team is committed to assisting you with the billing on your account and ensuring that your experience with us is a positive one.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply22 Mar 2024, 12:17
Official
Dear Nicolette,
Thank you for reaching out to Cell C.
We understand that you have faced some challenges with our service, specifically with the early upgrade and billing. Please accept our sincerest apologies for any inconvenience caused. We assure you that we take your concerns seriously and have escalated your query for investigation. Our team is committed to assisting you with the billing on your account and ensuring that your experience with us is a positive one.
Best regards,
Cell C | NZ
Thank you for reaching out to Cell C.
We understand that you have faced some challenges with our service, specifically with the early upgrade and billing. Please accept our sincerest apologies for any inconvenience caused. We assure you that we take your concerns seriously and have escalated your query for investigation. Our team is committed to assisting you with the billing on your account and ensuring that your experience with us is a positive one.
Best regards,
Cell C | NZ
Best regards,
NN
Nicolette N's updateReviewer Update
22 Mar 2024, 12:30Good Day
They have been investigating this matter for from the 6 of March 2024, not one individual can assist with the error of the agent,or can resolve this matter, I have been a customer for very long time, I'm very disappointed with this terrible service and cell c does not take responsibility of the incompetence of the staff,. If this is not resolved by end of business day, I will lay a complaint with the ombudsman and I will contact wendy knowla from Ecr regarding this dispute.
They have been investigating this matter for from the 6 of March 2024, not one individual can assist with the error of the agent,or can resolve this matter, I have been a customer for very long time, I'm very disappointed with this terrible service and cell c does not take responsibility of the incompetence of the staff,. If this is not resolved by end of business day, I will lay a complaint with the ombudsman and I will contact wendy knowla from Ecr regarding this dispute.
NN
Nicolette N's update22 Mar 2024, 12:30
Reviewer Update
Good Day
They have been investigating this matter for from the 6 of March 2024, not one individual can assist with the error of the agent,or can resolve this matter, I have been a customer for very long time, I'm very disappointed with this terrible service and cell c does not take responsibility of the incompetence of the staff,. If this is not resolved by end of business day, I will lay a complaint with the ombudsman and I will contact wendy knowla from Ecr regarding this dispute.
They have been investigating this matter for from the 6 of March 2024, not one individual can assist with the error of the agent,or can resolve this matter, I have been a customer for very long time, I'm very disappointed with this terrible service and cell c does not take responsibility of the incompetence of the staff,. If this is not resolved by end of business day, I will lay a complaint with the ombudsman and I will contact wendy knowla from Ecr regarding this dispute.
Cell C's replyOfficial
22 Mar 2024, 13:17Please be assured that we take your concerns seriously and are committed to resolving this matter promptly.
In the meantime, we kindly request your patience and cooperation as we work diligently to address the issue and provide you with a satisfactory resolution.
Regards,
Cell C | TM
In the meantime, we kindly request your patience and cooperation as we work diligently to address the issue and provide you with a satisfactory resolution.
Regards,
Cell C | TM
Best regards,
Cell C's reply22 Mar 2024, 13:17
Official
Please be assured that we take your concerns seriously and are committed to resolving this matter promptly.
In the meantime, we kindly request your patience and cooperation as we work diligently to address the issue and provide you with a satisfactory resolution.
Regards,
Cell C | TM
In the meantime, we kindly request your patience and cooperation as we work diligently to address the issue and provide you with a satisfactory resolution.
Regards,
Cell C | TM
Best regards,
NN
Nicolette N's updateReviewer Update
22 Mar 2024, 14:46Good Day, this must be resolved by the end of business day, I really frustrated with the service rendered by Cell c, the back office is extremely slow with their investigations and the bill needs to be corrected
NN
Nicolette N's update22 Mar 2024, 14:46
Reviewer Update
Good Day, this must be resolved by the end of business day, I really frustrated with the service rendered by Cell c, the back office is extremely slow with their investigations and the bill needs to be corrected
Cell C's replyOfficial
22 Mar 2024, 16:12We understand the importance of having this matter resolved by the end of the business day, and we will do everything within our power to achieve this goal. Our team will keep you updated on the progress and provide a resolution as soon as possible.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
Cell C's reply22 Mar 2024, 16:12
Official
We understand the importance of having this matter resolved by the end of the business day, and we will do everything within our power to achieve this goal. Our team will keep you updated on the progress and provide a resolution as soon as possible.
Regards,
Cell C | TM
Regards,
Cell C | TM
Best regards,
NN
Nicolette N's updateReviewer Update
22 Mar 2024, 22:12Please could you provide the resolution for this case as it seem it not resolved, this matter is urgent
NN
Nicolette N's update22 Mar 2024, 22:12
Reviewer Update
Please could you provide the resolution for this case as it seem it not resolved, this matter is urgent
Cell C's replyOfficial
23 Mar 2024, 08:40Dear Nicolette,
Please note that our Support Team tried to reach you on *** yesterday however, the call went to voicemail.
Kindly send us a private reply with the number to reach you on.
Cell C | TN
Please note that our Support Team tried to reach you on *** yesterday however, the call went to voicemail.
Kindly send us a private reply with the number to reach you on.
Cell C | TN
Best regards,
Cell C's reply23 Mar 2024, 08:40
Official
Dear Nicolette,
Please note that our Support Team tried to reach you on *** yesterday however, the call went to voicemail.
Kindly send us a private reply with the number to reach you on.
Cell C | TN
Please note that our Support Team tried to reach you on *** yesterday however, the call went to voicemail.
Kindly send us a private reply with the number to reach you on.
Cell C | TN
Best regards,
NN
Nicolette N's updateReviewer Update
23 Mar 2024, 09:23Kindly note that my cell phone number is *** not the above so why are they trying to contact on the number, they did call today morning, I could hear them in the back ground but know one is speaking how they treat a customer like that
NN
Nicolette N's update23 Mar 2024, 09:23
Reviewer Update
Kindly note that my cell phone number is *** not the above so why are they trying to contact on the number, they did call today morning, I could hear them in the back ground but know one is speaking how they treat a customer like that
NN
Nicolette N's updateReviewer Update
23 Mar 2024, 09:25Im so sick and tired of Cell c, each time they are saying voicemail, but they Called this morning someone was talking in the background and know one is talking to me, they tried calling again and they cut the call so how can they say it's going to voice mail, I will going to the ombudsman I'm really frustrated with this kind of service form ur backoffice admin, this is ridiculous
NN
Nicolette N's update23 Mar 2024, 09:25
Reviewer Update
Im so sick and tired of Cell c, each time they are saying voicemail, but they Called this morning someone was talking in the background and know one is talking to me, they tried calling again and they cut the call so how can they say it's going to voice mail, I will going to the ombudsman I'm really frustrated with this kind of service form ur backoffice admin, this is ridiculous
Cell C's replyOfficial
23 Mar 2024, 11:24Thank you for letting us know and we will address this immediately. We have requested a call back from the consultant who is assisting with your query.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply23 Mar 2024, 11:24
Official
Thank you for letting us know and we will address this immediately. We have requested a call back from the consultant who is assisting with your query.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
NN
Nicolette N's updateReviewer Update
25 Mar 2024, 09:54Please can someone urgently assist with the bill to correct the charge, they did not provide proper resolution but instead want inconvenient a customer who was not at fault, but cell c is to be blamed for error, I find this absolutely uncalled for, I will be logging a compliant with the ombudsman by today, I find this unacceptable, that client must be responsible for error that was done on cell c side, this is to be done today
NN
Nicolette N's update25 Mar 2024, 09:54
Reviewer Update
Please can someone urgently assist with the bill to correct the charge, they did not provide proper resolution but instead want inconvenient a customer who was not at fault, but cell c is to be blamed for error, I find this absolutely uncalled for, I will be logging a compliant with the ombudsman by today, I find this unacceptable, that client must be responsible for error that was done on cell c side, this is to be done today
Cell C's replyOfficial
25 Mar 2024, 11:47Dear Nicolette,
Our records reflect that you requested for a call back today, our Team will be in touch.
Regards
Cell C | TG
Our records reflect that you requested for a call back today, our Team will be in touch.
Regards
Cell C | TG
Best regards,
Cell C's reply25 Mar 2024, 11:47
Official
Dear Nicolette,
Our records reflect that you requested for a call back today, our Team will be in touch.
Regards
Cell C | TG
Our records reflect that you requested for a call back today, our Team will be in touch.
Regards
Cell C | TG
Best regards,
NN
Nicolette N's updateReviewer Update
25 Mar 2024, 13:02Cell c is absolute disgusting network to ever deal with, *********** stuff, inconvenience customer and don't take responsibility for the errors and this last time I will ever deal With Cell c, no words to describe cell c, they do not communicate with customer, they don't inform customer, out blue customers must numerous time with not resolution to anything, I find this this disgusting, extremely disappointed with service and inconvenience of customer, blind side customers
NN
Nicolette N's update25 Mar 2024, 13:02
Reviewer Update
Cell c is absolute disgusting network to ever deal with, *********** stuff, inconvenience customer and don't take responsibility for the errors and this last time I will ever deal With Cell c, no words to describe cell c, they do not communicate with customer, they don't inform customer, out blue customers must numerous time with not resolution to anything, I find this this disgusting, extremely disappointed with service and inconvenience of customer, blind side customers
Cell C's replyOfficial
25 Mar 2024, 14:45Dear Nicolette,
Our Team advised that they have contacted you and provided you with the following feedback:
· Advised customer that an immediate up grade was done.
· Advised customer that she was only billed for the upgraded contract with pro rata.· Advised customer that we cannot change the bill, but she can do the upgrade reversal and collect the devices received.· Customer does not want to do the reversal, but she does not want to pay for the upgrade on the current month.
We sincerely regret that the outcome of the resolution did not meet your expectation.
Regards
Cell C| TG
Our Team advised that they have contacted you and provided you with the following feedback:
· Advised customer that an immediate up grade was done.
· Advised customer that she was only billed for the upgraded contract with pro rata.· Advised customer that we cannot change the bill, but she can do the upgrade reversal and collect the devices received.· Customer does not want to do the reversal, but she does not want to pay for the upgrade on the current month.
We sincerely regret that the outcome of the resolution did not meet your expectation.
Regards
Cell C| TG
Best regards,
Cell C's reply25 Mar 2024, 14:45
Official
Dear Nicolette,
Our Team advised that they have contacted you and provided you with the following feedback:
· Advised customer that an immediate up grade was done.
· Advised customer that she was only billed for the upgraded contract with pro rata.· Advised customer that we cannot change the bill, but she can do the upgrade reversal and collect the devices received.· Customer does not want to do the reversal, but she does not want to pay for the upgrade on the current month.
We sincerely regret that the outcome of the resolution did not meet your expectation.
Regards
Cell C| TG
Our Team advised that they have contacted you and provided you with the following feedback:
· Advised customer that an immediate up grade was done.
· Advised customer that she was only billed for the upgraded contract with pro rata.· Advised customer that we cannot change the bill, but she can do the upgrade reversal and collect the devices received.· Customer does not want to do the reversal, but she does not want to pay for the upgrade on the current month.
We sincerely regret that the outcome of the resolution did not meet your expectation.
Regards
Cell C| TG
Best regards,
NN
Nicolette N's updateReviewer Update
25 Mar 2024, 15:09Apologizing for inconvenience a customer, also billing something which was not intended is not correct at all, what cell c did was not right, I have to pay for agent mishap and misinformed, and this is the best Cell C can come with disgusting, well this will be going to the ombudsman I have all the proof and cell c calls are recorded. consumers have rights as well,the agent require to be reprimand for this inconvenience
NN
Nicolette N's update25 Mar 2024, 15:09
Reviewer Update
Apologizing for inconvenience a customer, also billing something which was not intended is not correct at all, what cell c did was not right, I have to pay for agent mishap and misinformed, and this is the best Cell C can come with disgusting, well this will be going to the ombudsman I have all the proof and cell c calls are recorded. consumers have rights as well,the agent require to be reprimand for this inconvenience
Cell C's replyOfficial
25 Mar 2024, 15:47We have requested our Team to contact you again.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,
Cell C's reply25 Mar 2024, 15:47
Official
We have requested our Team to contact you again.
Regards
Cell C | TG
Regards
Cell C | TG
Best regards,