Bill after blocking my Phone and Sim Card

<p>To whom it may concern</p> <p> </p> <p>On the 19th of March i went into a cell C store carlswald to block my phone and number that was ****** ( ********** 466) becausse the costs for doing a sim swap was too high i told the guy (Forgot his name) that i will come back some other time. The process was done because i did not even know the number then the guy called the call centre to get my number and the long number on the sim card so that he can block it. All documents were submitted and i left the store. I never went back to do the sim swap because i already have another contract with you guys.</p> <p> </p> <p>Fast Forward the bill to the number is close to R9000. how i do not know. The number was never in use from the 19 March i suspect Cell C employees are looting customers by making them believe that their sim card are blocked but they go and use it without the customer being aware or someone did not do his job properly and i am ecpexpected to pay</p> <p> </p> <p>I barely earn the 8000 that they say i owe how am i going to pay it or better No i can not pay for something after being responsible enough to go and report the missing item. The sad part about this i called the Store Manager her name isRose after finding out about the bill on the 26/Oct/2016 and she is still going to call me back. Tell me how does this reflect on the company as a whole? According to me she showed me a middle finger considering the panic attach i had when i found out. </p> <p>I mean honestly if i did not want the sim card to be blocked i would have went into any shop to block it but because my intention was to block both the sim and the phone i went to the relevant service provider. I was a responsible customer and i did the most responsible thing by going into the store as i did not have a phone to call the customer service and block the sim card. </p> <p> </p> <p>This will affect my credit record as it now stands as a debt over my head. I am very dissapointed with ROSE the manager at Carlswald for not even caring and the way she was speaking to me she said it as if i was irresponsible for not blocking the sim card. She told me there is nothing she is going to do but she will call me back. she NEVER did. </p> <p>There is a record that i reported the cellphone ****** and No record of the sim card being blocked. HOW is that possible??????? </p> <p>I am a single parent and i always make sure that things like my phone bill do not exceed the provided amount. I give permission to pull the past year invoices and check how i have been using it at some stages i was not using it at all.</p> <p> </p> <p>I am hurt, dissapointed and angry someone please tell me how i can fight this. If there is a loot at carlswald store i want it to be erradicated because it does not look good on the image of the firm. As for Rose she needs to go back to training and learn about customer care, sympathy and empathy s****s, learn about putting yourself in the shoes of the customer, get facts before talking before she can lead that store.</p> <p>I have been a Cell C customer for some time and i want to continue being one. Its people like Rose and her team that are negligent and *********** that will make CellC to look bad.</p> <p>I was ****** of my credit record and reputation for future contracts with CellC because of this and i want it restored because i am planning of getting a WIFI router so i can do my assignments at home Please FIx this.</p> <p> </p> <p>Angry Customer</p>