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Elichia C

1 reviews | Active since Mar 2017

01 Aug 2018, 11:19

BIGGEST ******* EVER. ROBBING PEOPLE BLIND

Debit order has gone up again. Contacted customer service and I get told it is a VAT increase. Person in retentions tells me there are not supposed to be increases on a contract, no one seems to be able to give a proper answer. Billing department tells me it is an annual increase. Debit order was increased in May which I can understand, but why now again???????????????

0
Replies (7)
Cell C
Cell C's reply01 Aug 2018, 11:41
Official

Good morning Elichia

We have requested one of our team members to contact you and provide the answers you seek. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

EC
Elichia C's update08 Aug 2018, 14:36
Reviewer Update
I am still awaiting copies of the terms and conditions or contract as promised by 2 different people from Cell C. Starting to think this so called yearly increase is a ****. No one at Cell C seems to know what they are doing. They al have different answers to my question regarding the increase in my Debit Order.
Cell C
Cell C's reply08 Aug 2018, 15:00
Official

Good afternoon Elichia

On the 1st of August 2018, we received your review and we requested one of our consultants to contact you and assist. A consultant confirmed that she contacted you and you advised her that you were aware of the first increase that was effective in May was based on the VAT increase from 14% to 15%, then she advised that there was also a price change in contract plans and services effective from the 01/07/2018.

Kindly visit https://www.cellc.co.za/cellc/vat-increase for more info.

Regards

Cell C | PN

EC
Elichia C's update08 Aug 2018, 15:30
Reviewer Update
I agree that a consultant contacted me. I had requested a copy of the terms and conditions or copy of the contract. This has as yet has not been recieved.!!!!!!!
EC
Elichia C's update08 Aug 2018, 15:44
Reviewer Update
5.1.8. The Charges may be changed from time to time by means of publishing an amended Tariff Plan and by informing you in writing of these changes. Cell C SP will notify you at least 20 Working Days before the Charges are changed and you will then have the option to cancel the Agreement in terms of the cancellation provisions. NO NOTICE WAS RECIEVED AND NOTHING ELSE MENTIONED ABOUT CHANGING WHENEVER YOU FEEL LIKE IT.!!!!!!!!!!!!!!!!!!!!!! i HEREBY REQUEST A REFUND OF ALL CHARGES OVER AND ABOVE MY ORIGINAL CONTRACT AMOUNT.
Cell C
Cell C's reply10 Aug 2018, 11:23
Official

Good morning Elichia

We requested one of our consultants to contact you and provide clarity.

Regards

Cell C | PN

Cell C
Cell C's reply15 Aug 2018, 12:11
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN