1 reviews | Active since Jul 2016

07 Dec 2016, 12:41

Biggest *****es in the mobile industry

<p>I have two Cell C lines, 1 is personal and the other is a work issue. Cell c were performing magic tricks on my airtime and it got so bad that i have not credited my line for close to three months in the fear that my airtime will once again dissapear and i would have to face an undesireable battle with the consultants whose answer is always ' we will escalate your story bla bla...'</p> <p> </p> <p>Now get this, my work phone is credited with the normal amount that dissapears after 3 days and the consultant has the nerve to tell me it is my internet (that time i hae restricted my data and I have been using this particular line close to 6 months). We obviously do the routine..'escalate' and its a week later and i have hear nothing from them..</p> <p> </p> <p>People think carefully before you go with Cell****</p>

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Replies (4)
Cell C
Cell C's reply07 Dec 2016, 12:45
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

's update07 Dec 2016, 13:03
Reviewer Update

Haa, so the escalating continues??

Is there resolution after escalation?

Any light at the end of the tunnel?

Or just another escalation??

Cell C
Cell C's reply07 Dec 2016, 15:51
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 16:20
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN