1 reviews | Active since Nov 2011
Bigest mistake going to Cell C
<p>Cell C was my biggest mistake in life when I moved away from Vodacom. Nobody informed me - that my free minutes cannot be used to phone local Telkom conference numbers. I only find this out when I received my bill,. This was a major shocker. Log an issue 3 Jan 17 - ********** 267 and escalated on the 25 Jan 17 - ********** ********** 35. Only one person phoned my 2 weeks ago and tell me they are still busy with this. Guys 2 months to get this sorted – this is ridiculous. On the 22 Feb I have realized again, I have another additional charge of R 63.20 on my account. Spend 38 minutes with customer care but all they can tell me, is that a special number was dialled again. They cannot tell me the number and said I must get statements on the Cell C website and look for the following dates when the special numbers was dialled again - 15, 16 an d 17 Feb. Tried to use Cell C internet service - not working. Log another incident with their helpdesk.</p> <p> </p> <p>Guys can someone tell me what is going on. I am a National Services Manager and need to get this resolved because this have a major impact on my job.</p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Maropeng will listen to the call recording then revert with feedback.
Regards
Cell C | PN
Maropeng will listen to the call recording then revert with feedback.
Regards
Cell C | PN
I cannot believe the way I was treated by one of the representatives of Cell C yesterday (27 Feb) Cannot recall his name, but surely this call was recorded. He does not listen when I talk, and only circles around the term and conditions. I am nearly on executive level in management but this guy's treats you as a toddler and does not understand the fact, that nobody informed me from Cell C about the condition that free minutes cannot be used to phone a Telkom conference number of ***. Just for the record: As National Service Manager - 80% of my responsibility is to make conference calls daily. Note: If this cannot be resolved it's no point to continue with my contract at Cell C. Vodacom free minutes allows you to use your free minutes for dial number above Since the call was reported the 3 Jan 17 - Cell committed to go and listen to the recordings and email corresponds. Up till now - I am still waiting for feedback (2 Months) Why did this guy phone me in the first place and only argued about the terms and conditions, because this was not the last action recorded and committed by Cell C to go and listen to the recordings and see email corresponds for this contract Please listen to the recording yesterday and take appropriate action against the employee. Your urgent feedback regarding this matter will be highly appreciated
I cannot believe the way I was treated by one of the representatives of Cell C yesterday (27 Feb) Cannot recall his name, but surely this call was recorded. He does not listen when I talk, and only circles around the term and conditions. I am nearly on executive level in management but this guy's treats you as a toddler and does not understand the fact, that nobody informed me from Cell C about the condition that free minutes cannot be used to phone a Telkom conference number of ***. Just for the record: As National Service Manager - 80% of my responsibility is to make conference calls daily. Note: If this cannot be resolved it's no point to continue with my contract at Cell C. Vodacom free minutes allows you to use your free minutes for dial number above Since the call was reported the 3 Jan 17 - Cell committed to go and listen to the recordings and email corresponds. Up till now - I am still waiting for feedback (2 Months) Why did this guy phone me in the first place and only argued about the terms and conditions, because this was not the last action recorded and committed by Cell C to go and listen to the recordings and see email corresponds for this contract Please listen to the recording yesterday and take appropriate action against the employee. Your urgent feedback regarding this matter will be highly appreciated
Thank you for notifying us, we will look into this matter and feedback will be provided.
Regards
Cell C | PN
Thank you for notifying us, we will look into this matter and feedback will be provided.
Regards
Cell C | PN