NM
NOLUTHANDO M

1 reviews | Active since Nov 2014

27 Nov 2023, 17:46

BIG ****

Big ****...I have been purchasing those deals were you buy airtime and get bonus airtime and has been working good until today...I bought R90 airtime to get R270 bonus airtime the only thing I was able to buy was 5 Gig 2 days data foe R50 from there the airtime no longer works I reach out to your customers service shuuu what bad service I have being told the bonus airtime only works to surf the net as you have changed terms and conditions...I asked when did you change this terms as today I purchased R50 data with same bonus airtime I don't get answer beside terms and conditions...so basically this deal is meant to **** ppl their money as the airtime you allocate cannot even make a mere call and that time the airtime is valid for 1 day so basically you **** ppl digusted in your service and your staff who can never resolve any customer issue only answer they have is terms and conditions...

0
Replies (1)
Cell C
Cell C's reply27 Nov 2023, 17:52
Official
Dear Noluthando Mdladla

Thank you for contacting Cell C.

We apologize for any inconvenience you've experienced. It seems there was a technical glitch allowing the use of bonus airtime for data, which has now been resolved. We understand the frustration. Please note that the Bonus Airtime Reward is used for surfing the internet, making calls and sending sms's. You cannot purchase bundles using the Bonus Airtime Reward.

Regards,
Cell C | TM