bi?ling nd bad service

on01/07/15 I requestd settlement qoutes for my lines that I had with cell c. I was advised that settlemts r valid provided my normal instalments r succesfull. on 04/07/15 I paid the settlement amounts for 5 lines nd waited for debit on 20th. however I changed my mind an upgraded on one line so I settled four lines. cell c did not debit me July i thought it's because I'm in advance. on 20th August I was debited settlement amounts that I had already paid. I emailed Marshall @ their CEO complaints Sep but she rendered me to Percy fulane. he did not listen to my query he was explaining things only he could understand he treated me like I'm one of his employees . I have a call recording.. he spoke throughout the c<br> all though I was the one who called him. I then resent the e-mail to mershall to date I have not received feedback. cell c is victimising me because it is not the first time I've complained.