SC
SANELE C

1 reviews | Active since Oct 2016

27 Oct 2016, 09:17

beyond terrible

<p>on the 25th Oct , i walk in Cell C Bluff Towers, it was around 10.30 to 11.30 am, on my arrival i noted a black lady seating on customer service chair, She was busy on call , and she was using her personal phone, One other lady with curly hair was helping a customers, I walk around the store hoping that someone will offer some help, I walk around for more than 6 minutes, on my surprise one african guy came out from back office or canteen , I looked at him thinking he would come to the front to assist me, Well He also didnt bother,</p> <p>i was so shocked and I still dont believe that cellular shop give such customer service while the competition is to tough , I believe your staff needs more cusstomer service training , On how to MEET, GREET , the customer, the service i recieved is ZERO , i would like the store manager to contact me direct and explain what was happening that particular day '''''''' </p>

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Replies (2)
Cell C
Cell C's reply27 Oct 2016, 09:32
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Oct 2016, 11:54
Official

Mpho has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,