KM
Kgomotso M
1 reviews | Active since Mar 2015
27 Jul 2020, 08:28
Beyond poor service
I dont understand how my number is all of a sudden registered to someone else when I have had this number for more than 5 years. I have done a sim swap before and passed all the security questions. You guys dont even bother to investigate, your service is beyond poor. I am probably just wasting my time typing this, no one from your company ever responds. You clearly do not care about your customers
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
27 Jul 2020, 08:51Good day Kgomotso
Thank you for writing to us.
We have received your review regarding the SIM swap. Kindly note that for a SIM swap to be processed you need to pass the verification process.
A security check is conducted to ensure that the SIM swap is processed for the correct customer as this is in the protection of the customer as well as Cell C. We are also bonded by ICASA due to high ********** SIM swaps.
Our team will be in touch to assist.
^NZ
Thank you for writing to us.
We have received your review regarding the SIM swap. Kindly note that for a SIM swap to be processed you need to pass the verification process.
A security check is conducted to ensure that the SIM swap is processed for the correct customer as this is in the protection of the customer as well as Cell C. We are also bonded by ICASA due to high ********** SIM swaps.
Our team will be in touch to assist.
^NZ
Cell C's reply27 Jul 2020, 08:51
Official
Good day Kgomotso
Thank you for writing to us.
We have received your review regarding the SIM swap. Kindly note that for a SIM swap to be processed you need to pass the verification process.
A security check is conducted to ensure that the SIM swap is processed for the correct customer as this is in the protection of the customer as well as Cell C. We are also bonded by ICASA due to high ********** SIM swaps.
Our team will be in touch to assist.
^NZ
Thank you for writing to us.
We have received your review regarding the SIM swap. Kindly note that for a SIM swap to be processed you need to pass the verification process.
A security check is conducted to ensure that the SIM swap is processed for the correct customer as this is in the protection of the customer as well as Cell C. We are also bonded by ICASA due to high ********** SIM swaps.
Our team will be in touch to assist.
^NZ