BEYOND ****ED OFF & DISSASTISFIED

AFTER COMPLAINING IN JANUARY ABOUT MY INCIDENT, I GOT A RESPONSE BACK INFORMING THEY HAVE TRIED CONTACTING ME BUT WERE NOT SUCCESSFUL (I DID HOWEVER IN DECEMBER, WHEN I UPGRADED, GAVE THEM MY NEW CONTACT DETAILS AS WELL AS NEW WORK DETAILS) I RECEIVED MY \REPAIRED"PHONE AFTER I DEMANDED A NEW PHONE AS I HAD ONLY HAD THE PHONE FOR 15 DAYS WHEN THE TROUBLES STARTED"