1 reviews | Active since Oct 2016
Beyond Pathetic
<p>I've been trying to upgrade my contract since 19/02/2016 and I still don't have my new handset. I've been through the whole upgrade process 4 or 5 times already (almost an hour on the phone each time - during my office hours). Each time a month or two pass, then I receive a call from another consultant "You are due for an upgrade" .. I KNOW ... I anxiously await my new phone. On 30/09/2016, after I followed up again and went through the upgrade process once AGAIN I was informed that I will receive my phone within 3-5 days ... still nothing!! I have followed up twice...which is just so frustrating as you have to stay on the line forever just to be told they have to transfer you to another department!? I was then informed that there is no stock available. On Friday, 14/10/2016 after I had to follow up once again, I was informed that the new stock will be available on Monday 17/10/2016...guess what...I still haven't received my new handset or a phone call to advise when you are planning on delivering my phone. I've been with Cell C for 14 years, but it is probably time to move on to another service provider.</p>
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Nobody phoned me yesterday!!!!!?????
Nobody phoned me yesterday!!!!!?????
I suggest that your official business reply is changed from "One of our team members will contact you and assist. Do expect communication during the course of the day" to "we are not going to contact you , you will just have to follow again and again until you're blue in the face" PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!
I suggest that your official business reply is changed from "One of our team members will contact you and assist. Do expect communication during the course of the day" to "we are not going to contact you , you will just have to follow again and again until you're blue in the face" PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Yes...after I had to post another review and phone the call centre once again this morning and insisted that a supervisor get back to me asap!!! My point is, you advised that someone will be in contact with me on 20/10/2016...and NO-ONE phoned me!! Maropeng phoned me, after I have posted another review, to let me know that there is still no stock available, but he will try to have my handset delivered by the end of this week...it's almost a month after the upgrade has been done.
Yes...after I had to post another review and phone the call centre once again this morning and insisted that a supervisor get back to me asap!!! My point is, you advised that someone will be in contact with me on 20/10/2016...and NO-ONE phoned me!! Maropeng phoned me, after I have posted another review, to let me know that there is still no stock available, but he will try to have my handset delivered by the end of this week...it's almost a month after the upgrade has been done.