LS
Lara S
1 reviews | Active since Nov 2018
01 Nov 2018, 13:27
Beyond dissapointing service from cell C fibre, second time round, its time to move
Iconnect sold to Cell C, and its been down hill from there, regular breaks in connectivity, and then possibly, the most abysmal “customer service” I've ever experienced when trying to resolve problems. You go through to a call centre who cant do much other than refer to a back line office and you then get to wait DAYS for a call( sorry if you are out, its not their problem, its the system). The last time, Out of desperation I paid a private IT guy to resolve my problem, this time, Im looking for a new service provider. If only Cell C could understand that the best way to market themselves is through efficient customer service, it might be a positive change
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
01 Nov 2018, 14:49Good afternoon Lara
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply01 Nov 2018, 14:49
Official
Good afternoon Lara
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the standard of service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
LS
Lara S's updateReviewer Update
01 Nov 2018, 14:55Fair enough, but that doesnt help me. I requested my line to be cancelled and made available for migration. I have not had a reply( surprise surprise) I would be very grateful if you could assist me in this process.
LS
Lara S's update01 Nov 2018, 14:55
Reviewer Update
Fair enough, but that doesnt help me. I requested my line to be cancelled and made available for migration. I have not had a reply( surprise surprise) I would be very grateful if you could assist me in this process.
LS
Lara S's updateReviewer Update
02 Nov 2018, 11:21I got a succesful call yesterday from the complaints deptartment, my problem has been half sorted, but now I am back with the beyond useless incompetant support department who have no solutions only excuses. Please can you call me ASAP so we can resolve this
LS
Lara S's update02 Nov 2018, 11:21
Reviewer Update
I got a succesful call yesterday from the complaints deptartment, my problem has been half sorted, but now I am back with the beyond useless incompetant support department who have no solutions only excuses. Please can you call me ASAP so we can resolve this
LS
Lara S's updateReviewer Update
03 Nov 2018, 14:57From a negative start, Cell C have really made a difference and followed up on all their promises with impressive customer service. Thankyou
LS
Lara S's update03 Nov 2018, 14:57
Reviewer Update
From a negative start, Cell C have really made a difference and followed up on all their promises with impressive customer service. Thankyou
Cell C's replyOfficial
05 Nov 2018, 07:56You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Have a great day.
Regards
Cell C | PN
Cell C's reply05 Nov 2018, 07:56
Official
You're welcome and thank you for allowing us the opportunity to assist.
Have a great day.
Regards
Cell C | PN
Have a great day.
Regards
Cell C | PN