1 reviews | Active since Nov 2014
Beyond disappointed
<p>So, Since I took out a contract with Cell C, I have experienced nothing but disappointment from the get go!</p> <p> </p> <p>From porting my number, to now finding out that without my consent or knowledge, I was given an OPEN LINE contract.</p> <p> </p> <p>Through my attempts at trying to rectify this issue, I have received nothing but rude, ********** service!</p> <p> </p> <p>How is it, that myself, as the paying customer, be held accountable for something that I had no knowledge of? Surely if I had agreed to take out an open line contract - which I cannot afford - I would take responsibility for this issue. However; not once was I ever given the option to choose between an open line or top up contract and not once did I ever agree to have an open line contract.</p> <p> </p> <p>As you are aware, I have escalated this matter further as I feel that I was totally misinformed and am being treated like absolute dirt by your staff. </p> <p> </p> <p>Your Facebook social media team has been of great assistance to me. But I was informed by them that my issue was escalated to management. And it comes as no surprise that NO ONE from your management team has even bothered to make contact with me to rectify this mistake. So sad, Cell C. Do you not care about keeping your customers?</p> <p> </p> <p>Now, I am no fool. And I will not let you treat me like one. I have been refused access to any of my recordings, I have been **** to and misinformed. I have also been informed that your staff do not know what a Record of Advice is and they cannot assist me in getting one. And not mention, apparently your departments have no supervisors?</p> <p> </p> <p>I made contact with Cell C to make a payment arrangement, and to my dismay, this was also refused. Only until I threatened to take the matter further. </p> <p> </p> <p>I am utterly disgusted and disappointed in Cell C. Taking out this contract with you was the BIGGEST mistake I have ever made in my life.</p> <p> </p> <p>Coming from someone who works in a call centre, our main objective is to ensure that our clients are happy and receive the best service we can give. Cell C on the other hand, clearly has the objective to lie to customers and treat them like *******.</p> <p> </p> <p>You have made no effort from your part to keep me as a client and I find this absolutely shocking!</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
I would like to speak to someone with more authority than Nelly, Theodora and Derrick.
I no longer want to deal with your call centre agents, I would like to speak to someone in management or a supervisor at the very least.
Thank you.
I would like to speak to someone with more authority than Nelly, Theodora and Derrick.
I no longer want to deal with your call centre agents, I would like to speak to someone in management or a supervisor at the very least.
Thank you.
Seeing as though you obviously receive too many complaints, and I am unable to post on your wall, I will leave this here.
I am cancelling my contract with Cell C.
Your srvices are RIDICULOUS.
You ***** R11 from me and tell me it's from internet use, which you will validate, when I did not even open my internet, or any other app that may use internet.
Not to mention that a whole R11, plus 8mb of data, disappeared in a matter of seconds. I am assuming my phone is on some sort of telephonic steroids in order for that to happen.
But Cell C, please go and validate this with the ombudsman :)
Upon cancelling my contract, with the help of the ombudsman, you will NOT see another cent from me :) Especially considering the amount of times you have messed me around, from day one.
Thank you for a year of disappointment and bad service. But I think it's time we start seeing other networks.
PATHETIC.
Seeing as though you obviously receive too many complaints, and I am unable to post on your wall, I will leave this here.
I am cancelling my contract with Cell C.
Your srvices are RIDICULOUS.
You ***** R11 from me and tell me it's from internet use, which you will validate, when I did not even open my internet, or any other app that may use internet.
Not to mention that a whole R11, plus 8mb of data, disappeared in a matter of seconds. I am assuming my phone is on some sort of telephonic steroids in order for that to happen.
But Cell C, please go and validate this with the ombudsman :)
Upon cancelling my contract, with the help of the ombudsman, you will NOT see another cent from me :) Especially considering the amount of times you have messed me around, from day one.
Thank you for a year of disappointment and bad service. But I think it's time we start seeing other networks.
PATHETIC.