Beyond angry client and repeatedly disrespected customer.

I have been complaining about the Cell C's incompetence for over a year now and how they are incorrectly listing me as a bad payer and how that experience has been horrible for me. A month ago a lady from thier social media department called me assured me that the matter was sorted as she went back and listened to the calls I made previously to them complaining about an account that was supposed to be closed but wasn't and how I was incorrectly billed. She promised to have closed the account and promised a refund in 7working days for the months I wasn't supposed to be billed for till this day I haven't received any refund and my account is still active, to make matters worse it is on my credit profile. This is the message I got from her after a lengthy discussion.... I am beyond tired of this and the negative effect it has on my credit profile... The injustice is beyond words ?. Good day

Thank you for taking my call. Please find reference number : ********** ********** 88.

Regards Cell C | Danielle