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Donna R

1 reviews | Active since Sept 2018

29 Sept 2018, 20:03

Beware signing any contract with Cell C

This is now my second complaint. Cell C has absolutely no scrupulous. Beware of ever signing any contract with them. They do not respond to cancelling of contract emails and continue to bill. This company is appalling and it seems like I can do nothing to protect myself from them as they just don't respond. Short of taking legal action, which I can't afford, I just don't know how to get them to stop taking money from my account.

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Replies (2)
Cell C
Cell C's reply01 Oct 2018, 08:08
Official

Good morning Donna

When you logged your first review, we requested one of our team members to assist. The consultant contacted you and confirmed that the lines have been cancelled and were cancelled on 31/08/18.

We will get someone to follow up and assist.

Regards

Cell C | PN

DR
Donna R's update01 Oct 2018, 16:36
Reviewer Update
It's all good and well that they confirmed cancelation. That was never my complaint. Perhaps if anyone took the time to actually listen and respond to what I asked this could be resolved. My complaint is that it took 3 months to confirm this cancelation when only 1 months notice is required and that they continue to bill for the extra months, which I am not prepared to pay. This was Cell C's mistake and inefficient answering of customers requests. It's ridiculous that I should have to bare the responsibility of this. Stop taking the money that you do not have a right to. It's disgusting. Have some ethics and just respond to your clients emails. Cell C seems to believe that a few weeks response time is acceptable, yet they claim 24 response time. I am appalled!