BEWARE - R2000 Credit still not paid back, from Jan 24 canceled addtional Contract.

I write this Bad review with a sad heart actually, because i have been a loyal customer of Cell c for many years and I still believe you can’t beat their value for many in call prices ect... But this year I have had a terrible experience with their administrative side of things. I added a new contract in January to my already 2 contacts with them, I decided to get a laptop deal they were running. The laptop arrived and did not work at all, only switched on to a blue screen, so we arranged to send it back and they sent us another one, but again the same issue with this laptop. So, I decided this laptop was obviously not a good buy and requested to cancel the contract, which they did no problem.

But in the meantime, they debited my account along with my normal Cell C contracts for 3 months for the contract, amounting to over R2000+. I called in and brought this to their attention and they stopped the extra debit order amount and promised to credit me the R2000+, this was in April, to date I still have not been refunded this money!

I have called in numerous times been given so many Ref Numbers and so many different reasons way it had not been done yet, for instance they claimed that they had not received the laptop back, then the next time it was no they had received it back but now they needed me to prove to them that the extra money had come off my back account by sending my bank statement pages for each of those 3 months, which I did email through, even though I told the lady that was ridiculous as they could clearly see on their account system that the money had come into their account. But i did in any way, This Lady Cebo, promised with these statements she would have it sorted out for me very quickly. This was on the 6 Sep, I continued to email her almost weekly, with no response at all, so I called in again to the call centre on the 10 Oct, only to be told by Janet, that oh No that Case number that Cebo had given me and promised to sort out had been CLOSED! By now I was really fuming, Janet had to open a whole new case, this time she goes back to telling me that oh no the laptop was not collected!!!!! I was so mad and explained to that every time I called in I was given a different reason and a new case number and that now I was done with this, and now I think my only option I have is to go to the CPA board, the ICASA and the Ombudsman(CGSO). I agreed to give her until the beginning of November for someone to come back to me.

Believe it or not 3 days later I had did have a call from a Revaone from Cell C, She did Clarify that the Laptop had indeed been received back, but it was that they did not have on record any of the emails I had sent to Cebo on the 3 Sep with the my Bank Statements, showing that the debit orders had in fact come off my account, which is still so laughable, because all they have to do is check their own bank account ant they would see the money did in fact come in and was credited to my account. Anyway - While I was on the line with her I forwarded her the emails I had sent through, and she confirmed receipt. I was hopeful I would finally now get my R2000+ credited to me! That I have had to fight so hard for. But sadly this did not prove true , - I called in on the 28 Oct just to check up that everything was going well, only to be told by yet another lady now Nosipho, that she had gone back to the original story, the laptop had not been received back!!!!!, So I just got it for free then because they did only debit my account for 3 months?????

Unfortunately, my only option I have is to go to the CPA board, the ICASA and the Ombudsman(CGSO) now and then hopefully I will get somewhere. I also decided to write this Post to hopefully get someone’s attention at Cell C's, so they can respond to this dismal service to me a loyal customer and sort it out as it should have been months ago!

And give me a Very Loyal Cell C customer a HUGE Apology! (I not only have 2 contracts with you I have 3 Pay as you go sims, for my family and have all my staff on Cell C too and always promote you as the best provider!)

Kind Regards Lance Banks