MD
Moeketsi D

1 reviews | Active since Feb 2020

01 Nov 2023, 17:56

Beware of ****s

Dear God's people I've had a bad contract with this network. I've been debited double the amount I used to pay. And I was told that the reason was the previous contract expired on the 21st of September 2023. Because I liked my previous contract on 061..... I decided to go with the package and called cellC. I was happy to get a new phone and the previous contract on a new number of 062...... Which was sent to me with a new simcard. Just after activation I found that my 70 plus gigabytes was gone on 061..number which I paid out of my pocket R437.16. And on the new simcard of 062.....number 4 gigabytes was activated. Out of curiosity I called again for clarification I was told that I opted to forfeit all my data I bought. I can be stupid but I did not opt for it. Now they are obsessed with me cos I am not into their ****. All I want is my money back or data back and cancel the new contract Please anyone with advice it will be highly appreciated

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Replies (1)
Cell C
Cell C's reply01 Nov 2023, 19:11
Official
Dear Moeketsi Ditsoane,

We apologize for the manner in which this matter was handled and for the inconvenience caused.

Our support team will contact you and assist within 24- 48 working hours.

Regards,
Cell C | PN