CN
Charity N
1 reviews | Active since Aug 2019
17 Mar 2024, 12:43
Beware of Cell C’rap
Be careful of this…though Cell C isn’t the only network that does this,all of them do but since this happened with Cell C I’ll speak about our experience. My spouse got a cellphone contract then subsequently a wifi contract with Cell C…I won’t dwell much on what ****py internet connection they have and their lack of assisting people but happy to take your money and not give you the service they agreed to. That’s not what my rant is about no,my spouse had their phone ****** a month ago. We immediately reported it to Cell C to block both the phone and the SIM card. Sounds straight forward right…cool…so my spouse went to a Cell C store because they needed the contract for the police report which till now hasn’t been sent wondering why. Anyway so the reps into my spouse’s profile only to find out their contract SIM card was re activated 2 or so weeks later. Now this store rep was not surprised and told us that this happens all the time. They get complaints about this all the time and the higher ups won’t do anything to fix because should people know they are in violation of POPIA laws well we know what that would mean. Anyway the sim was reactivated and not by us,so who did it? Who is now using their data to do Lord knows what with it? Well it is the call centre people who have all our information. We are able to fail authentication when doing a sim swop but someone else was able to do it on your SIM card which only you supposed to have information of.
Just like the rep in the store was able to go on my spouse’s profile they too able to,especially with the note of the sim being blocked who can ever know right? We certainly won’t know we are still paying for someone else to use your data for free! And guess what we were charged for another SIM card that again isn’t protected,R150 to get the number back. This also happened with Vodacom mind you and someone literally ****med people with the number. This time the sim wasn’t lost or reported or anything,woke up the next day someone else was texting everyone on the phone list asking for money. Who managed to sim swop the number without us knowing….the only people with our information!
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
17 Mar 2024, 13:04Dear Charity Nkadimang
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. The matter will be investigated and addressed accordingly.
We will be in touch within 24 hours.
Regards
Cell C | NT
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. The matter will be investigated and addressed accordingly.
We will be in touch within 24 hours.
Regards
Cell C | NT
Cell C's reply17 Mar 2024, 13:04
Official
Dear Charity Nkadimang
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. The matter will be investigated and addressed accordingly.
We will be in touch within 24 hours.
Regards
Cell C | NT
Thank you for bringing this to our attention. That is definitely not the type of service that we aspire to provide. The matter will be investigated and addressed accordingly.
We will be in touch within 24 hours.
Regards
Cell C | NT
CN
Charity N's updateReviewer Update
17 Mar 2024, 14:31I don’t remember asking for assistance, maybe my English is not Englishing right! We paid the ransom your store requested we got the number back. But the mere fact that it was reactivated on the 19th says a lot about how unsafe our information is. I am currently having an actual internet connection issues and had Ofentse again hanging up on me because I asked her what it is I’m supposed to with my very current issue and the response was I must do something she herself failed to do by myself! I must somehow magically make the roaming setting on my router appear so I can change it yet she knows it’s not there. I must wait for support department to hopefully should they feel like it contact me….and that as experience has taught me will be anywhere from tomorrow to never! But I must pay for no service in the meantime and I should sit with no internet because there is nothing you can do regarding your own internet connection that I pay for! Quick to want to fix an issue I didn’t request help on and ignore the actual issue I begged assistance on. But I’m being dismissed with apologies because they fix everything right! You say sorry and I should be happy with it and leave you alone with my money! Well you can kindly take that sorry and shove it up deep where the sun don’t shine! Gah
CN
Charity N's update17 Mar 2024, 14:31
Reviewer Update
I don’t remember asking for assistance, maybe my English is not Englishing right! We paid the ransom your store requested we got the number back. But the mere fact that it was reactivated on the 19th says a lot about how unsafe our information is. I am currently having an actual internet connection issues and had Ofentse again hanging up on me because I asked her what it is I’m supposed to with my very current issue and the response was I must do something she herself failed to do by myself! I must somehow magically make the roaming setting on my router appear so I can change it yet she knows it’s not there. I must wait for support department to hopefully should they feel like it contact me….and that as experience has taught me will be anywhere from tomorrow to never! But I must pay for no service in the meantime and I should sit with no internet because there is nothing you can do regarding your own internet connection that I pay for! Quick to want to fix an issue I didn’t request help on and ignore the actual issue I begged assistance on. But I’m being dismissed with apologies because they fix everything right! You say sorry and I should be happy with it and leave you alone with my money! Well you can kindly take that sorry and shove it up deep where the sun don’t shine! Gah
Cell C's replyOfficial
17 Mar 2024, 15:23Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
Kindly accept our sincere apologies.
Cell C | NT
Kindly accept our sincere apologies.
Cell C | NT
Cell C's reply17 Mar 2024, 15:23
Official
Our team is dedicated to providing excellent customer service, and we strive for satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
Kindly accept our sincere apologies.
Cell C | NT
Kindly accept our sincere apologies.
Cell C | NT
CN
Charity N's updateReviewer Update
17 Mar 2024, 16:05I am giving the opportunity….I have been giving opportunities to resolve my issue but that’s not what you want to do. What you want to do is have me sit without internet while you twiddle your thumbs over there. What you want is to frustrate me, what you want is to take my money and not give me the service I deserve…..I have been complaining since I don’t know when about the same issue….yet till today it’s not resolved. According to you that’s not giving opportunity? Instead I get condescending responses aimed to frustrate me and my family….all we are getting is a bunch of sorries but zero action. I’ll be getting a call tomorrow at a time when the network will be decent to try and fix it,immediately after that call and I know for a fact Ofentse will be calling again to tell me to set my router to roaming knowing full well there is no option to do so….then she will tell me she needs to speak to a supervisor or whoever else and she will hang up and I’ll sit there thinking that means I’ll get a call back immediately but that won’t happen. I’ll get a call a few days later if I’m lucky to repeat the mind numbing process again.
This is how you help customers,don’t pretend it isnt,this is the level of service you provide and that’s a fact! Again I’m sitting here watching a screen telling me I have no internet,cannot go on social media this message will probably reach you after I had jumped through hoops to get a second of internet. You people are hurtful,evil and vile! And I know you just waiting for the few months left of the contract you don’t really care about solving any problem. But like I had promised….even if I can save one person from joining your network that is my mission and guess what,so far I’m succeeding!
This is how you help customers,don’t pretend it isnt,this is the level of service you provide and that’s a fact! Again I’m sitting here watching a screen telling me I have no internet,cannot go on social media this message will probably reach you after I had jumped through hoops to get a second of internet. You people are hurtful,evil and vile! And I know you just waiting for the few months left of the contract you don’t really care about solving any problem. But like I had promised….even if I can save one person from joining your network that is my mission and guess what,so far I’m succeeding!
CN
Charity N's update17 Mar 2024, 16:05
Reviewer Update
I am giving the opportunity….I have been giving opportunities to resolve my issue but that’s not what you want to do. What you want to do is have me sit without internet while you twiddle your thumbs over there. What you want is to frustrate me, what you want is to take my money and not give me the service I deserve…..I have been complaining since I don’t know when about the same issue….yet till today it’s not resolved. According to you that’s not giving opportunity? Instead I get condescending responses aimed to frustrate me and my family….all we are getting is a bunch of sorries but zero action. I’ll be getting a call tomorrow at a time when the network will be decent to try and fix it,immediately after that call and I know for a fact Ofentse will be calling again to tell me to set my router to roaming knowing full well there is no option to do so….then she will tell me she needs to speak to a supervisor or whoever else and she will hang up and I’ll sit there thinking that means I’ll get a call back immediately but that won’t happen. I’ll get a call a few days later if I’m lucky to repeat the mind numbing process again.
This is how you help customers,don’t pretend it isnt,this is the level of service you provide and that’s a fact! Again I’m sitting here watching a screen telling me I have no internet,cannot go on social media this message will probably reach you after I had jumped through hoops to get a second of internet. You people are hurtful,evil and vile! And I know you just waiting for the few months left of the contract you don’t really care about solving any problem. But like I had promised….even if I can save one person from joining your network that is my mission and guess what,so far I’m succeeding!
This is how you help customers,don’t pretend it isnt,this is the level of service you provide and that’s a fact! Again I’m sitting here watching a screen telling me I have no internet,cannot go on social media this message will probably reach you after I had jumped through hoops to get a second of internet. You people are hurtful,evil and vile! And I know you just waiting for the few months left of the contract you don’t really care about solving any problem. But like I had promised….even if I can save one person from joining your network that is my mission and guess what,so far I’m succeeding!
CN
Charity N's updateReviewer Update
17 Mar 2024, 17:26Bare with you? While my assignment is delayed due to not having internet,I must bare? Do you have any idea how long it takes for me to open your responses? I must bare while you ****ing with my future I must bare? I know for a fact the network department is not working today and I’m meant to be submitting which means I must forget about finishing my research till they come in to work! You don’t blady understand anything if you did this would be sorted but those aren’t your problems correct? You take my money and mess with my future for added bonus and I must bare?
CN
Charity N's update17 Mar 2024, 17:26
Reviewer Update
Bare with you? While my assignment is delayed due to not having internet,I must bare? Do you have any idea how long it takes for me to open your responses? I must bare while you ****ing with my future I must bare? I know for a fact the network department is not working today and I’m meant to be submitting which means I must forget about finishing my research till they come in to work! You don’t blady understand anything if you did this would be sorted but those aren’t your problems correct? You take my money and mess with my future for added bonus and I must bare?
CN
Charity N's updateReviewer Update
17 Mar 2024, 17:44Also can I not have this Ofentse call me again….because I know this to you will mean not to fix my problem because I said no calls,let me make it clear….
Can I have someone who can actually help if such even exist over there to either fix the problem and or call me to bull**** me like usual. Ofentse is getting on my very last nerve actually your whole **** company is getting on my **** nerves….I’m stressing and you only adding on! My assignments are due literally,just because you an *********** company which hires *********** bafoons that doesn’t mean all of us strive to be basic idiots like the lot of you! FIX THE INTERNET NOW….not blady tomorrow when I’m at work and unable to do much….NOW! Networks department can work remotely I don’t care if it costs you overtime this is my life you ****ing with!
Can I have someone who can actually help if such even exist over there to either fix the problem and or call me to bull**** me like usual. Ofentse is getting on my very last nerve actually your whole **** company is getting on my **** nerves….I’m stressing and you only adding on! My assignments are due literally,just because you an *********** company which hires *********** bafoons that doesn’t mean all of us strive to be basic idiots like the lot of you! FIX THE INTERNET NOW….not blady tomorrow when I’m at work and unable to do much….NOW! Networks department can work remotely I don’t care if it costs you overtime this is my life you ****ing with!
CN
Charity N's update17 Mar 2024, 17:44
Reviewer Update
Also can I not have this Ofentse call me again….because I know this to you will mean not to fix my problem because I said no calls,let me make it clear….
Can I have someone who can actually help if such even exist over there to either fix the problem and or call me to bull**** me like usual. Ofentse is getting on my very last nerve actually your whole **** company is getting on my **** nerves….I’m stressing and you only adding on! My assignments are due literally,just because you an *********** company which hires *********** bafoons that doesn’t mean all of us strive to be basic idiots like the lot of you! FIX THE INTERNET NOW….not blady tomorrow when I’m at work and unable to do much….NOW! Networks department can work remotely I don’t care if it costs you overtime this is my life you ****ing with!
Can I have someone who can actually help if such even exist over there to either fix the problem and or call me to bull**** me like usual. Ofentse is getting on my very last nerve actually your whole **** company is getting on my **** nerves….I’m stressing and you only adding on! My assignments are due literally,just because you an *********** company which hires *********** bafoons that doesn’t mean all of us strive to be basic idiots like the lot of you! FIX THE INTERNET NOW….not blady tomorrow when I’m at work and unable to do much….NOW! Networks department can work remotely I don’t care if it costs you overtime this is my life you ****ing with!
Cell C's replyOfficial
17 Mar 2024, 17:48The matter has been escalated to our Technicians for further assistance. We will revert to you.
Cell C | NT
Cell C | NT
Cell C's reply17 Mar 2024, 17:48
Official
The matter has been escalated to our Technicians for further assistance. We will revert to you.
Cell C | NT
Cell C | NT
CN
Charity N's updateReviewer Update
17 Mar 2024, 19:43When will that be? When my paper is turned in late? Which part of I need this fixed now do you people not understand? Revert you mean tomorrow? Just answer me
CN
Charity N's update17 Mar 2024, 19:43
Reviewer Update
When will that be? When my paper is turned in late? Which part of I need this fixed now do you people not understand? Revert you mean tomorrow? Just answer me
CN
Charity N's updateReviewer Update
18 Mar 2024, 08:11Don’t ask me bull****! Try not to ask me bull****…..that is utter bull**** you are asking me! Did I need the internet to work this morning or yesterday? When I needed to finish my paper and submit….yesterday! Now I’m at work and cannot do that work and you hear asking me if your ****ty internet is working! I don’t know if it’s working I’m at work where whether it’s working or not makes zero difference to the fact that I’m late in submitting! So if I say it’s working….then what?
CN
Charity N's update18 Mar 2024, 08:11
Reviewer Update
Don’t ask me bull****! Try not to ask me bull****…..that is utter bull**** you are asking me! Did I need the internet to work this morning or yesterday? When I needed to finish my paper and submit….yesterday! Now I’m at work and cannot do that work and you hear asking me if your ****ty internet is working! I don’t know if it’s working I’m at work where whether it’s working or not makes zero difference to the fact that I’m late in submitting! So if I say it’s working….then what?
CN
Charity N's updateReviewer Update
18 Mar 2024, 08:14If it’s now working,that’s pretty normal because it works every morning but soon as 10 am hits it will start…by 3pm it will be worse…at 6pm it will reach its peak of absolute ****! Which is the time I would be home and able to finish my work….and by then you pieces of **** will be telling me to bear,and be patient and that you are sorry! You are hurtful and evil
CN
Charity N's update18 Mar 2024, 08:14
Reviewer Update
If it’s now working,that’s pretty normal because it works every morning but soon as 10 am hits it will start…by 3pm it will be worse…at 6pm it will reach its peak of absolute ****! Which is the time I would be home and able to finish my work….and by then you pieces of **** will be telling me to bear,and be patient and that you are sorry! You are hurtful and evil
Cell C's replyOfficial
18 Mar 2024, 08:45We understand your frustration and kindly request that you keep in mind that you are communicating with a human. We would appreciate it if you could express your concerns respectfully. We are asking so we can expedite your query for urgent assistance.
Cell C | NZ
Cell C | NZ
Cell C's reply18 Mar 2024, 08:45
Official
We understand your frustration and kindly request that you keep in mind that you are communicating with a human. We would appreciate it if you could express your concerns respectfully. We are asking so we can expedite your query for urgent assistance.
Cell C | NZ
Cell C | NZ
CN
Charity N's updateReviewer Update
18 Mar 2024, 09:02Respectfully….a human? You *********** excuses call yourselves human? And I must respect you? Give me one good reason I should do that after you people have taken my money and gave me ****py service….that’s what I must respect? When your **** of a company doesn’t respect me? Go ask your blady CEO for that respect you desperately need! And if how I speak is offending you well then tough shayt ain’t it. Let’s see how frustrated my language gets you….maybe just maybe you will get a glimpse of what I have to deal with. And I know because I will not back down and will speak to you however the **** I want will make you not do anything as a means to teach me a lesson….but report my language please! Report me for hurting your feelings because those are more important than my issue getting fixed! You can kiss my big behind for all I care! You truly have me ****ed up after your company messes with my whole future and you tell me about your humanness…..go to the nearest hole and unalive there!
CN
Charity N's update18 Mar 2024, 09:02
Reviewer Update
Respectfully….a human? You *********** excuses call yourselves human? And I must respect you? Give me one good reason I should do that after you people have taken my money and gave me ****py service….that’s what I must respect? When your **** of a company doesn’t respect me? Go ask your blady CEO for that respect you desperately need! And if how I speak is offending you well then tough shayt ain’t it. Let’s see how frustrated my language gets you….maybe just maybe you will get a glimpse of what I have to deal with. And I know because I will not back down and will speak to you however the **** I want will make you not do anything as a means to teach me a lesson….but report my language please! Report me for hurting your feelings because those are more important than my issue getting fixed! You can kiss my big behind for all I care! You truly have me ****ed up after your company messes with my whole future and you tell me about your humanness…..go to the nearest hole and unalive there!
CN
Charity N's updateReviewer Update
18 Mar 2024, 09:48😂 best of luck with that….not only will she not be available for the next 3 days because she will be in meetings and not at home…..and the router is here with me…and she gave explicit instructions that you deal with me since I am the one experiencing this problem whilst she isn’t home! So that means the problem will not be solved for atleast a week….wait she will also be going to work when she gets back! If I her whole wife will be struggling to get hold of her I do wish you the best of luck.
So just to be clear,you will not be solving the issue correct? Since you have now blocked me to avoid actually doing your job because you got butthurt
So just to be clear,you will not be solving the issue correct? Since you have now blocked me to avoid actually doing your job because you got butthurt
CN
Charity N's update18 Mar 2024, 09:48
Reviewer Update
😂 best of luck with that….not only will she not be available for the next 3 days because she will be in meetings and not at home…..and the router is here with me…and she gave explicit instructions that you deal with me since I am the one experiencing this problem whilst she isn’t home! So that means the problem will not be solved for atleast a week….wait she will also be going to work when she gets back! If I her whole wife will be struggling to get hold of her I do wish you the best of luck.
So just to be clear,you will not be solving the issue correct? Since you have now blocked me to avoid actually doing your job because you got butthurt
So just to be clear,you will not be solving the issue correct? Since you have now blocked me to avoid actually doing your job because you got butthurt