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Ayshe A

1 reviews | Active since Nov 2023

24 Jul 2024, 05:37

Beware of Cell C

On 17 July a cell c constant contacted me stating i qualify for a contract.. after long long discussion i agreed on a certain device. After giving her all my business account details she then return a call stating they cant use my business account for debit order.. i need to give my personal bank account. What nonsense!! As its my own business. I then clearly statrd to her my personal account can not ne used for debit orders!! Many times! I gave her the details and then again told her not and i said many times DO NOT put a debit order on there! She then explained no if i reviece the device before opening i must call cell c to say i pay with eft.. this was thursday 17July bear in mind and i will recieve the device after 7 to 10 working days!! I said again im telling you do not put a debit order on my capitec!! She cut my call!! Ok so next day friday.. 18 July after 2pm here is the device at my home!! I then didnt even take it out of the bubble wrap.. coz i recieved sms messages during the night at 1am.. a debiet is in my capitec for an amount 3 times more than told!! And also the device was not was she said! So simcard not even opened phone not opened all still in the delivery bubblewrap..i called cell c saturday morning 9am.. as friday i was in meetings till 6pm. And told them to cancel this emmediataly!! The male consultant was very rude!! And didnt assist me properly.. then said within 24 hours they will collect the device.. i told him he better stop and remove the debit order.. but according to him he cant!! Ok... no one came to fetch the device!!! Monday morning cell c calls me... arranging again to fetch the device . I told this consultant also to remove this debit right now as capitec told me cell c must remove it!! Still and we are now at wednesday 24July!! No one removed the debit order!!! No one fetched this device!! My kids maintanace will be deposited 25 July and id there is a debit order from cell c taking 1Cent im taking this matter to police and court!!! As i have a lawfull garnish for my children to get money for food not for cell c!!

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Replies (1)
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Ayshe A's update25 Jul 2024, 21:43
Reviewer Update
After my previous review, i recieved a phone call and again a agent said they will fetch device.. i asked her numerous times about stopping the debit order! She the asured me i will not be debited as its booked for collection...and i habe this on recording! But now 4 days later still waiting for them to collect to device with is still sealed in bubble wrap with the sealed sim card!! Which i never activated!! But if cell c debits any money from my account i will report them to the onbudsman!! And open a case againts them! As they are very quick to deliver within hours, but takes more than a week to collect and still waiting!! Because they want to take money i know their schemes, but they will see.. i have all my references and as above they state they will remove the debit order but fails to do so!!!