KM
Klement M
1 reviews | Active since Apr 2025
26 Aug 2025, 16:11
Beware! It's Impossible to Cancel a CellC Contrtact After Expiry!
I strongly advise against using CellC due to their questionable business practices. Despite following their exact instructions to convert an overdue contract to prepaid, I have received no acknowledgment from them. I sent formal requests on company letterhead on the following dates:
July 29, 2025, at 15:52 August 5, 2025, at 18:44 August 26, 2025, at 16:06
CellC requires 30 days' notice for such requests but fails to respond within this timeframe. My simple request to switch to prepaid has been ignored, leading me to seek a more reliable and trustworthy service provider.
Good bye CellC!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
27 Aug 2025, 09:45Dear Klement Marais,
Please note that our Team attempted to contact you telephonically, but were unable to reach you. As per our previous communication, we kindly request that you submit a formal letter confirming your cancellation.
To proceed, please refer to the email we sent earlier and respond at your earliest convenience with the required documentation.
Regards,
Cell C | TM
Please note that our Team attempted to contact you telephonically, but were unable to reach you. As per our previous communication, we kindly request that you submit a formal letter confirming your cancellation.
To proceed, please refer to the email we sent earlier and respond at your earliest convenience with the required documentation.
Regards,
Cell C | TM
Cell C's reply27 Aug 2025, 09:45
Official
Dear Klement Marais,
Please note that our Team attempted to contact you telephonically, but were unable to reach you. As per our previous communication, we kindly request that you submit a formal letter confirming your cancellation.
To proceed, please refer to the email we sent earlier and respond at your earliest convenience with the required documentation.
Regards,
Cell C | TM
Please note that our Team attempted to contact you telephonically, but were unable to reach you. As per our previous communication, we kindly request that you submit a formal letter confirming your cancellation.
To proceed, please refer to the email we sent earlier and respond at your earliest convenience with the required documentation.
Regards,
Cell C | TM
KM
Klement M's updateReviewer Update
27 Aug 2025, 09:50As mentioned in my complaint, I have sent you this letter 3 times. I have now resent it making it 4 times.
I have seen your email and responded. :)
I have seen your email and responded. :)
KM
Klement M's update27 Aug 2025, 09:50
Reviewer Update
As mentioned in my complaint, I have sent you this letter 3 times. I have now resent it making it 4 times.
I have seen your email and responded. :)
I have seen your email and responded. :)
Cell C's replyOfficial
27 Aug 2025, 09:55Thank you for your response.
We sincerely apologize for any inconvenience caused and appreciate you resending the cancellation letter.
Our team will be in touch to proceed with processing your cancellation request, and you will receive further confirmation once the process is complete.
Regards,
Cell C | TM
We sincerely apologize for any inconvenience caused and appreciate you resending the cancellation letter.
Our team will be in touch to proceed with processing your cancellation request, and you will receive further confirmation once the process is complete.
Regards,
Cell C | TM
Cell C's reply27 Aug 2025, 09:55
Official
Thank you for your response.
We sincerely apologize for any inconvenience caused and appreciate you resending the cancellation letter.
Our team will be in touch to proceed with processing your cancellation request, and you will receive further confirmation once the process is complete.
Regards,
Cell C | TM
We sincerely apologize for any inconvenience caused and appreciate you resending the cancellation letter.
Our team will be in touch to proceed with processing your cancellation request, and you will receive further confirmation once the process is complete.
Regards,
Cell C | TM
Cell C's replyOfficial
27 Aug 2025, 10:04Pleasure. 👍
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply27 Aug 2025, 10:04
Official
Pleasure. 👍
Regards,
Cell C | TM
Regards,
Cell C | TM