LM
Lentsho M
1 reviews | Active since Oct 2012
05 Jun 2026, 13:02
Beware Cellc will destroy you if you don't play ball
I diligently concluded a 3-year contract with Cellc. I did not want to continue with the contract after it expired in the 3rd year. That is when my troubles with Cellc began. After claiming that I still owed 1 month payment I eventually paid them after they submitted my account to collections lawyers. 8 months down the line credit bureaus indicate that I still owe cellc . This time the amount ballooned from about R285.00 to over R800.00. I requested paid up letters from both cellc and their collections lawyers but still no help. Cellc refuses to even update the credit bureaus to reflect that I am paid up, therefore I remain with a bad credit record.
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Cell C's replyOfficial
05 Jun 2026, 13:20Dear Lentsho Mokgotlhoa,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the handling of your account and its impact on your credit record. Please note that this is not the level of service we strive to provide, and your feedback is truly valued.
Your concern has been escalated to our relevant support team for a thorough review of your account history and the billing discrepancies raised. They will also engage with the collections agency and credit bureaus, where necessary, to verify the settlement of your account and ensure that your records are updated accurately.
We appreciate your patience while we investigate this matter and work towards a resolution. You will be contacted directly with feedback and the way forward.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the handling of your account and its impact on your credit record. Please note that this is not the level of service we strive to provide, and your feedback is truly valued.
Your concern has been escalated to our relevant support team for a thorough review of your account history and the billing discrepancies raised. They will also engage with the collections agency and credit bureaus, where necessary, to verify the settlement of your account and ensure that your records are updated accurately.
We appreciate your patience while we investigate this matter and work towards a resolution. You will be contacted directly with feedback and the way forward.
Kind regards,
Cell C | GM
Cell C's reply05 Jun 2026, 13:20
Official
Dear Lentsho Mokgotlhoa,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the handling of your account and its impact on your credit record. Please note that this is not the level of service we strive to provide, and your feedback is truly valued.
Your concern has been escalated to our relevant support team for a thorough review of your account history and the billing discrepancies raised. They will also engage with the collections agency and credit bureaus, where necessary, to verify the settlement of your account and ensure that your records are updated accurately.
We appreciate your patience while we investigate this matter and work towards a resolution. You will be contacted directly with feedback and the way forward.
Kind regards,
Cell C | GM
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced, particularly regarding the handling of your account and its impact on your credit record. Please note that this is not the level of service we strive to provide, and your feedback is truly valued.
Your concern has been escalated to our relevant support team for a thorough review of your account history and the billing discrepancies raised. They will also engage with the collections agency and credit bureaus, where necessary, to verify the settlement of your account and ensure that your records are updated accurately.
We appreciate your patience while we investigate this matter and work towards a resolution. You will be contacted directly with feedback and the way forward.
Kind regards,
Cell C | GM