1 reviews | Active since Nov 2016

11 Jan 2017, 01:07

BEWARE CELL C *****S YOUR MONEY

<p>I upgraded my phone to a Apple 5s but it was faulty and was sent back twice. I eventualy asked for the contract to be changed back to 0 months so that I can umprade again but to a diffinent phone. All was done according to Cell C , but as a foold I did not check my bankstatements every month, but for some reason I checked it this month, just to find I am paying for 2 devices, as the Iphone was still on their system. I should be paying R256.00pm but I am paying over R400,00 every month, and if I did not pick it up Cell C whould have deducted for the 2 devices every month. I allso picked up that I bought a internet special for R99,00 wich includes a modem and 5gb day data, and 15gb night data, but over R200,00 pm is being deducted. When you phone customer service you are told to hang on, and after about 15 min later you are being cut off, then they still have the nerve to rate the service you just reseived, but no service was received. So you phone back, and againe you are told to hang on, while they are playing that enoying music, and eventualy you are told that your case is being reffered to the back office, and they will contact you, well no body has called so far. Cell C is there just to sell and make money, once you have your device that is when your trouble starts, and if you dont ask for a statement to be emailed to you, you dont get any, and if you dont check your bankstatements Cell C will rob you blind. </p>

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Replies (2)
Cell C
Cell C's reply11 Jan 2017, 07:14
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply11 Jan 2017, 14:39
Official

Nelly confirmed that she has contacted you and provided feedback on this matter.

Regards

Cell C | DA