Best customer services ever from Cellc call centre

Good day, on the 1st of September 2021 I phoned cellc customer service to find out about the ending of my contract they then told me that one is expiring at the end of September and other one the 5th of December. I then phone cancelation department to cancel the contract that is expiring on September but I was told that NONE of my contracts is expiring in September. Then I Phoned customer service today 3rd of September again to find out, A very knowledgeable and matured lady by the name of Nomxolisi Sofute she listened very attentively and was very easy for her to understand me, she managed to see that there is one contract expiring during September and December, Due to her knowledge instead of me canceling the contract she then advise me to downgrade of which I exactly did without any hesitation. Thanks once more Nomxolisi Sofute. Keep up the good customer services not only to me but to everyone and GOD BLESS.