AK
Andries K

1 reviews | Active since Sept 2018

18 Dec 2025, 11:11

Best **** artist in the telecommunications industry

Professional **** artist in the industry of telecommunications, in September I took a contract with cellc and later September it happened that I've lost my Sim card on the 27 of September. So since October I've been trying to do a simswap but no one is willing to assist me they keep on saying my Sim card has been out of use for 3 months and when I try to explain they say my account is behind on payment which I fail to understand because on my statement it shows that I am upto date with payments. I tried to cancel my contract with them and I have also read the contract that they have sent me instead of me paying 50% of the remaining months they want the whole amount of the remaining months. The consultant are so rude and in my own opinion they don't love nor enjoy their jobs.

Personally I wouldn't recommend anyone to use cellc and wouldn't advice anyone to use cellc unless if you want your money to be taken for a service that you will never enjoy

0
Replies (4)
Cell C
Cell C's reply18 Dec 2025, 11:43
Official
Dear Andries K,

Thank you for contacting Cell C.

We sincerely apologize for the difficulties you have experienced with your Cell C account. Could you kindly respond to the direct message we have sent to you for further assistance?

Kind Regards,
Cell C | NMb
AK
Andries K's update18 Dec 2025, 12:21
Reviewer Update
Once they send this just know that they are just delaying you until the next payment.
Cell C’s reply18 Dec 2025 at 11:43Dear Andries K,

Thank you for contacting Cell C.

We sincerely apologize for the difficulties you have experienced with your Cell C account. Could you kindly respond to the direct message we have sent to you for further assistance?

Kind Regards,
Cell C | NMb

😓😓😓 No other massage was sent privately I have checked all of my messages, cellc is just playing with me at this point
Cell C
Cell C's reply18 Dec 2025, 12:42
Official
We sincerely apologize for the frustration this has caused. Please be assured that our Support team is actively working on your case and is committed to resolving this matter. Kindly allow us the opportunity to follow up and provide the support you need.

Cell C | LS
Cell C
Cell C's reply22 Dec 2025, 09:10
Official
Dear Andries K,

Ntibi from our support team confirmed that she has reached out to you and the sim swap has been processed.

Kindly note that the sim swap process takes 2 to 4 hours to complete.

Thank you for taking our call.

Cell C | DA