BER

I upgraded in March 2015 via Cell C Direct to a Sony Xperia Z3 Compact Order No: ***-1, Internal ***.<br> I am with cell c a very long time and had never any issues with them as service provider, but in January 2016 my Z3 screen went dead i booked the phone in for repairs but when it came back they said it is BER due to water damage. CLC***<br> <br> This phone was sold to me via Cell C direct and i decided to take this phone because it had a IP65/IP68 water and dust rating, the phone is advertised by Cell C and Sony to be able to take photo's and video underwater 1.5m deep for 30min.<br> <br> Now the phone is BER due to water damage. I please need Cell C to help with this issue as to my knowledge the water or type of water was not explained to me from the Cell C direct sales consultant, it is advertised by Cell C and Sony to be able to take underwater photos and it is waterproof/water resistant, i have logged numerous calls with cell c, cell c direct, cell c store and online email to cell c to help and to provide the recording of the sale with no reply or assistance...<br> <br> please assist with this issue <br> regards<br>