JL
Jacques L
1 reviews | Active since Aug 2022
17 Apr 2026, 08:20
Below average services
Consult did not meet or confirm to my requirements. Feedback was only given when enquiries and follow-ups were done.
I dont beliieve its the customers responsibility to follow-up and ensure that you are billed correctly.
I am still awaiting an updated statment showing the credit was confirmed and app****.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
17 Apr 2026, 08:32Dear Jacques L,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused and for not meeting your expectations.
Upon checking your case, our Support Team attempted to contact you with an update, but you were unavailable, and an email was sent instead.
The feedback on the case indicates that they requested you to kindly send through the proof of payment so that they can proceed with processing the refund.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused and for not meeting your expectations.
Upon checking your case, our Support Team attempted to contact you with an update, but you were unavailable, and an email was sent instead.
The feedback on the case indicates that they requested you to kindly send through the proof of payment so that they can proceed with processing the refund.
Cell C | BFM
Best regards,
Cell C's reply17 Apr 2026, 08:32
Official
Dear Jacques L,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused and for not meeting your expectations.
Upon checking your case, our Support Team attempted to contact you with an update, but you were unavailable, and an email was sent instead.
The feedback on the case indicates that they requested you to kindly send through the proof of payment so that they can proceed with processing the refund.
Cell C | BFM
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience caused and for not meeting your expectations.
Upon checking your case, our Support Team attempted to contact you with an update, but you were unavailable, and an email was sent instead.
The feedback on the case indicates that they requested you to kindly send through the proof of payment so that they can proceed with processing the refund.
Cell C | BFM
Best regards,
JL
Jacques L's updateReviewer Update
17 Apr 2026, 08:40If you follow the e-mail thread, you will see that your reply is not accurate. Yes, the agent tried to reach me, but due to the nature of my work I cant take calls all the time.
I have been communicating via mail. I am not refering the refund for payment made for upgrade, I am referring to the confirmation of +- R200 credit to be loaded to account and updated statement to be sent.
You website also keeps giving a technical error when trying to make updates.
I have been communicating via mail. I am not refering the refund for payment made for upgrade, I am referring to the confirmation of +- R200 credit to be loaded to account and updated statement to be sent.
You website also keeps giving a technical error when trying to make updates.
JL
Jacques L's update17 Apr 2026, 08:40
Reviewer Update
If you follow the e-mail thread, you will see that your reply is not accurate. Yes, the agent tried to reach me, but due to the nature of my work I cant take calls all the time.
I have been communicating via mail. I am not refering the refund for payment made for upgrade, I am referring to the confirmation of +- R200 credit to be loaded to account and updated statement to be sent.
You website also keeps giving a technical error when trying to make updates.
I have been communicating via mail. I am not refering the refund for payment made for upgrade, I am referring to the confirmation of +- R200 credit to be loaded to account and updated statement to be sent.
You website also keeps giving a technical error when trying to make updates.
Cell C's replyOfficial
17 Apr 2026, 08:46Dear Jacques L,
Thank you for your response.
We have requested our Support Team to communicate with you directly regarding your query, and we have advised them to treat the matter with urgency.
Cell C | BFM
Thank you for your response.
We have requested our Support Team to communicate with you directly regarding your query, and we have advised them to treat the matter with urgency.
Cell C | BFM
Best regards,
Cell C's reply17 Apr 2026, 08:46
Official
Dear Jacques L,
Thank you for your response.
We have requested our Support Team to communicate with you directly regarding your query, and we have advised them to treat the matter with urgency.
Cell C | BFM
Thank you for your response.
We have requested our Support Team to communicate with you directly regarding your query, and we have advised them to treat the matter with urgency.
Cell C | BFM
Best regards,
JL
Jacques L's updateReviewer Update
17 Apr 2026, 11:43Im ot able to take calls during working ours and also prefer information to have a paper trail. Please reply on mail
JL
Jacques L's update17 Apr 2026, 11:43
Reviewer Update
Im ot able to take calls during working ours and also prefer information to have a paper trail. Please reply on mail
Cell C's replyOfficial
17 Apr 2026, 11:46Thank you for the information.
Please note that we have advised our Support Team to communicate with you via email regarding your query.
Cell C | BFM
Please note that we have advised our Support Team to communicate with you via email regarding your query.
Cell C | BFM
Best regards,
Cell C's reply17 Apr 2026, 11:46
Official
Thank you for the information.
Please note that we have advised our Support Team to communicate with you via email regarding your query.
Cell C | BFM
Please note that we have advised our Support Team to communicate with you via email regarding your query.
Cell C | BFM
Best regards,
Cell C's replyOfficial
17 Apr 2026, 13:58Thank you for getting back to us. We understand your concerns. Please do expect communication from our Team.
Please verify if we can use the email address ***.
Regards,
Cell C | NZ
Please verify if we can use the email address ***.
Regards,
Cell C | NZ
Best regards,
Cell C's reply17 Apr 2026, 13:58
Official
Thank you for getting back to us. We understand your concerns. Please do expect communication from our Team.
Please verify if we can use the email address ***.
Regards,
Cell C | NZ
Please verify if we can use the email address ***.
Regards,
Cell C | NZ
Best regards,
JL
Jacques L's updateReviewer Update
17 Apr 2026, 14:47Team tried to call me, even tho I advied I cant take calls
JL
Jacques L's update17 Apr 2026, 14:47
Reviewer Update
Team tried to call me, even tho I advied I cant take calls
Cell C's replyOfficial
17 Apr 2026, 15:06Dear Jacques L,
We sincerely apologise for the inconvenience caused by the attempted call despite your availability preference. We will take note that you are currently unable to take calls.
Please confirm whether we may use the email address ***
for all further communication regarding your query, so that our team can provide updates without needing to contact you by phone.
Regards,
Cell C | CM
We sincerely apologise for the inconvenience caused by the attempted call despite your availability preference. We will take note that you are currently unable to take calls.
Please confirm whether we may use the email address ***
for all further communication regarding your query, so that our team can provide updates without needing to contact you by phone.
Regards,
Cell C | CM
Best regards,
Cell C's reply17 Apr 2026, 15:06
Official
Dear Jacques L,
We sincerely apologise for the inconvenience caused by the attempted call despite your availability preference. We will take note that you are currently unable to take calls.
Please confirm whether we may use the email address ***
for all further communication regarding your query, so that our team can provide updates without needing to contact you by phone.
Regards,
Cell C | CM
We sincerely apologise for the inconvenience caused by the attempted call despite your availability preference. We will take note that you are currently unable to take calls.
Please confirm whether we may use the email address ***
for all further communication regarding your query, so that our team can provide updates without needing to contact you by phone.
Regards,
Cell C | CM
Best regards,
JL
Jacques L's updateReviewer Update
17 Apr 2026, 15:22You may
JL
Jacques L's update17 Apr 2026, 15:22
Reviewer Update
You may
Cell C's replyOfficial
17 Apr 2026, 15:25Thank you, Jacques L.
We confirm that we will use the email address ***
for all further communication regarding your query. Our team will provide updates and assist you via email going forward.
Regards,
Cell C | CM
We confirm that we will use the email address ***
for all further communication regarding your query. Our team will provide updates and assist you via email going forward.
Regards,
Cell C | CM
Best regards,
Cell C's reply17 Apr 2026, 15:25
Official
Thank you, Jacques L.
We confirm that we will use the email address ***
for all further communication regarding your query. Our team will provide updates and assist you via email going forward.
Regards,
Cell C | CM
We confirm that we will use the email address ***
for all further communication regarding your query. Our team will provide updates and assist you via email going forward.
Regards,
Cell C | CM
Best regards,